Goal One: “Office Green wants to increase brand awareness.”
SMART Goal One: “Office Green wants to improve its brand awareness by increasing the number of unique visitors on its website by 15k/month by the end of the year”
What makes this goal specific? Does it provide enough detail to avoid ambiguity? Response: The team knows how to redesign the website and build a landing page. Marketing team already tracks the number of unique visitors
What makes this goal measurable? Does it include metrics to gauge success? Response: This goal will be complete when the number of unique monthly visitors on the company's website will be 15k or more compared to the time before the Plant Pals service launch.
What makes this goal relevant? Does it support project or business objectives? Response: Office Green's business model relies on internet advertisement for the sales of their products.
What makes this goal time-bound? Does it include a timeline or deadline? Response: The project is scheduled to launch by the end of the third quarter. The project team will continue to collect data on the project's progress through the rest of the year and assess how well it has met its goals at the end of the fourth quarter
Goal Two: “Office Green wants to raise the customer retention rate.”
SMART Goal Two: “Office Green wants…”
What makes this goal specific? Does it provide enough detail to avoid ambiguity? Response: The goal is specific as the company CEO wants the customer satisfaction rate to increase by 10% this year
What makes this goal measurable? Does it include metrics to gauge success? Response: The Vice President of Customer Success expects Office Green to achieve a customer satisfaction rating of over 90% this year—a slight increase over last year. The rating has stayed between 85%-90% for the last five years. Hence the goal is measurable keeping last five years data as the benchmark.
What makes this goal attainable? Is it realistic given available time and resources? Response: Last year, 70% of customers who left Office Green for competitors said they did so because they wanted more extensive services. When surveyed. 85% of existing customers expressed an interest in Plant Pals.
What makes this goal relevant? Does it support project or business objectives? Response:
What makes this goal time-bound? Does it include a timeline or deadline? Response: Yes, the company has set 1year as the timeline
