Woraporn Limpornpugdee received her Ph.D.
in Business Administration major in Management
Information Systems from the university of Memphis in
year 2009. Her papers have appeared in Southern
Association
of
Information
Systems,
American
Conference on Information Systems, and The Humanistic
Psychologist. Her research focuses on user participation
and communications issues in systems development
projects.
Sandra M. Richardson is an assistant professor
of Management Information Systems in the Fogelman
College of Business and Economics at the University of
Memphis, and a Systems Testing Research Fellow for the
Fed Ex Institute of Technology. Dr. Richardson’s
research interests focus on content, presentation, and
impact of information on decision making, e-learning and
collaboration. She applies her research focus to two
primary contexts; healthcare and the social sector. In the
healthcare context Dr. Richardson conducts research
related to IT-enabled patient centered information
systems, and IT enabled education and collaboration. She
is interested in the impact of patient information systems
on patient decision making, and the impact of systems on
service quality measures for healthcare organizations. She
has completed extensive research in palliative and hospice
care organizations related to patient education, treatment,
and end-of-life decision making. She has also conducted
research in the area of global education and collaboration
related to infectious disease and oncology. Related to the
social sector, Dr. Richardson is interested in the impact of
IT on education and collaboration that positively impact
social conditions. The role of information technology in
establishing processes, infrastructure, and performance
measures, for the social sector and, the impact of
collaborative technologies on organizational agility and
impact in the social sector. Other research areas of
interest include ethics and IT, the role of IT in both local
COMMUNICATION COMPETENCE FACTORS AS MODERATORS TO THE RELATIONSHIP BETWEEN USER
