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Communication to arrange
communication is now normal
© Springer Nature Limited 2019 (Macmillan Education is part of the Springer Nature Group)
and Spotlight Verlag GmbH, 2019
BUSINESS SPOTLIGHT / Communication to arrange communication is now normal
W
or
ksheet
Discussion
a. How would you expect or prefer these people to communicate with you?
•
your boss
•
a business associate
in another department, building or country
•
your doctor’s
receptionist
•
your tax office
•
your child’s
teacher
•
a shop assistant who needs to tell you that your order or repaired item is ready to collect
•
your
next-door neighbour
•
your friend who lives abroad in a different time zone
Have any of these people tried to communicate with you in a way that annoyed you or that you
thought was inappropriate? Give details.
b. Discuss these more general communication questions.
•
How have your ways of communicating changed over the past five/ten/20 years?
•
How has communication etiquette changed in this period of time?
•
How have these changes in communication methods and style influenced communication?
E.g. is it more efficient, more impersonal, more informal …?
Webquest
a. Find an image of Edvard Munch’s 1893 painting,
The Scream.
b. What is the connection between this painting and the article?
c. Describe the emotions you think the painting expresses.
d. What, at work, makes you feel this way?
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