Appendixes
Appendix 1: Questioner
Dear Participant,
The researcher is currently conducting a scientific study intended to identify the: “The Impact of Social Media Marketing on Customer Satisfaction through Brand Image”.
The purpose of this study is obtain master’s degree in e-Business, your assistance to answer the study questionnaire means a lot to us, and will add value to our study. It will be used only for academic purpose and will not be used outside the scope of this scientific research.
I should appreciate very much your kind assistance to answer the attached questions.
Strongly
disagree
|
Disagree
|
Natural
|
Agree
|
Strongly agree
|
1
|
2
|
3
|
4
|
5
|
Researcher: Al-Sharif Ahmad. Supervisor: Dr. Hebah H.O Nasseraldeen.
Thank you very much in anticipation.
Part one: This section for classification purpose, kindly respond to these questions by selecting or ticking (√) in the boxes provided for each statement.
Q.1
Gender
Male Female
Q.2: Which of the following telecommunication companies do you use? (You can choose more than one):
Orange Zain Umniah
Q.3: Which of the following Social Media applications do you use? (You can choose
more than one):
Facebook Twitter Google + Instagram YouTube Other, specify.....................
Q,4: How many hours per day do you spend on social media?
1-3 hours 4-6 hours More than 6hours1 Never Less than 1 hour
Q.5: If you use social media, specify how often do you visit your telecommunication company page yearly?
Never Less than 5 6-15 16-25 More than 25
Dostları ilə paylaş: |
