Improve Your Communication Skills, 2nd Edition

Types of interview 
These are a selection of the most common interviews you will 
hold as a manager. Every interview is analysed in terms of the 
four-stage WASP structure. Whatever kind of interview you are 
holding, use all the skills of enquiry that we have explored in 
Chapter 4: 
• paying attention; 
• treating the interviewee as an equal; 
• cultivating ease; 
• encouraging; 
• asking quality questions; 
• rationing information; 
• giving positive feedback.
After the interview
• 
Make your notes immediately.
There’s no general rule 
about whether to take notes during the interview, except 
that note-taking should not interfere with listening to 
the interviewee unduly.
• 
Carry out any actions you have agreed
and follow up 
on actions agreed by the interviewee.
• 
Review your own performance as an interviewer.
What went well? What could have been better? Above 
all, did you achieve the objective you set yourself? A few 
moments reviewing your own performance can certainly 
help you in later interviews.
( c) 2011 Kogan Page L imited, All Rights Reserved.

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96 Improve your Communication Skills
Appraisal 
An appraisal interview is one of the most important you hold as a 
manager. It’s vital that both you and the jobholder prepare 
thoroughly for the interview. 
Preparing for the interview 
You should study the jobholder’s job description and the 
standards of performance that you have set up. If targets have 
been set and regularly reviewed, think about these with care. The 
key questions to ask at this stage are: 
• What results has the jobholder achieved?