Information Systems in the Organization

Reengineering

• The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed.
• Customers: knowledgable and demanding
• Competition: continuously increasing
• Change: constant

Reengineering

• Redesign
• Find new ways to accomplish business goals
• Retool
• Create the (IT) systems needed to support the new design
• Reorchestrate
• Bring about the organizational changes needed to support the new system.

Principles of Business Process Reengineering

• Combines jobs
• Empowers employees
• Natural and parallel pocess steps
• Multiple versions of processes
• Work done where most appropriate
• Minimal controls, checks and non-value added work
• Reduce extermal contacts and increase alliances
• Single point of customer contact
• Hybrid centralized/decentralized organization

Increment vs Radical

Issues

• Nurturing creativity and employee participation
• Planning strategic information systems
• BPR is major surgery that fails up to 75-80% of the time
• IT changes the ethical environment

Organization