The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed.
Customers: knowledgable and demanding
Competition: continuously increasing
Change: constant
Reengineering
Redesign
Find new ways to accomplish business goals
Retool
Create the (IT) systems needed to support the new design
Reorchestrate
Bring about the organizational changes needed to support the new system.
Principles of Business Process Reengineering
Combines jobs
Empowers employees
Natural and parallel pocess steps
Multiple versions of processes
Work done where most appropriate
Minimal controls, checks and non-value added work
Reduce extermal contacts and increase alliances
Single point of customer contact
Hybrid centralized/decentralized organization
Increment vs Radical
Issues
Nurturing creativity and employee participation
Planning strategic information systems
BPR is major surgery that fails up to 75-80% of the time
