Troubleshooting Chart PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION Connection Issue - Pump is Offline Alert Pump is not receiving power
Ensure the pump is receiving power.
If the pump is receiving power, the ON/STOP button will
illuminate.
Home internet service is out or
inaccessible
Confirm that the home router is active and connected to
the internet.
Intermittent WiFi or network
connection
1. Restart the home router. This can clear up many
typical home networking issues.
2. Cycle power to the pump.
Disconnect power to the pump at the main breaker,
Wait for 1 minute and reconnect power.
3. Check the signal strength in WiFi Settings of the
Pentair Home App.
If the signal strength is insufficient, refer to the Poor
WiFi Signal section of this troubleshooting chart.
Bluetooth ® connectivity issues
1. Stand closer to the pump when operating via
Bluetooth
®
.
2. Restart the Pentair Home app.
3. Adjust the pump antenna.
4. Ensure smartphone permissions are given to the
pump.
LED BEHAVIOR INDICATES CONNECT
Green
Pulsing
Attempting to establish WiFi connection
Solid
Active WiFi connection
Blue
Blinking
Attempting to establish a
Bluetooth ® connection
Solid
Active
Bluetooth ® connection
Yellow
Pulsing
Pump requires provisioning
Blinking
Pump update in progress
Magenta/Pink
Solid
Automated control is active
Pulsing
Connected to automation and in service mode
ON/STOP
Green
Solid
Pump running
Blinking
Priming cycle
Pulsing
Pump in Thermal Mode
Red
Solid
Pump disabled
Blinking
Alarm detected
Green/Yellow Blinking
Warning detected
Yellow
Solid
Pump is idle
- Troubleshooting Continues on the Next Page -
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INTELLIFLO3™ VSF / INTELLIPRO3™ VSF Variable Speed and Flow Pump Installation and Maintenance Guide