Troubleshooting Chart (continued) PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION Connection Issue - Pump is Offline Alert Poor WiFi signal to router
1. The WiFi antenna can be relocated from the top cover
of the drive to a location with better WiFi signal.
The antenna bulkhead on the cover has a SMA
Female connector, and the antenna has a SMA Male
connector.
A SMA extension cable can be used to move the
antenna to a more favorable location such as around
the corner of a wall or outside of an enclosure.
2. Consider operating the pump in
Bluetooth ® Wireless
Technology control mode. Refer to the
Pentair Home User's Guide (P/N 356088) for instructions.
Priming Issue Air leak in suction
1. Check suction piping and suction valve seals.
2. Check pool water level and ensure the skimmer is not
drawing in air.
3. Check and clean the pump strainer pot lid o-ring.
Not enough water in strainer pot
Fill the strainer pot up to the suction port with water.
Priming speed or range too low
Adjust priming parameters/settings (speed, duration, delay,
priming range) until the pump consistently primes.
• If using a touchscreen controller, refer to
Priming Parameters on page 11 for instructions.
• If using the Pentair Home app, refer to the
Pentair Home User's Guide (P/N 356088) for instructions.
Priming alerts
Refer to
Alarms and Warnings on page 22 for
information regarding specific alarms.
Reduced Capacity and/or Head Clogged pump strainer basket
Clean the pump strainer basket.
Refer to
Cleaning the Pump Strainer Basket on page 14 for instructions.
Air pockets or leaks in suction line Inspect all piping and seals in the suction line.
Clogged impeller
Disassemble the pump and remove debris from the
impeller.
Refer to
Disassembly on page 16 and
Reassembly on page 16 for instructions.
Pump not running required speed Check the pump drive interface and/or Pentair Home
for alerts or warnings.
Refer to
Alarms and Warnings on page 22 for
information regarding specific alarms.
