Introduction 2

Instructor’s Attitude and Beliefs
The instructor should have a positive attitude towards the students, the writing class and should like what she is doing. She should be enthusiastic, go to class well-prepared and be business-like in class. She should encourage the students to talk about their writing problems, and respond to their e-mails. It is important for the instructor to believe that the students can/will improve, to give them moral support and hope all the time, and to give the feeling that there is always an opportunity to improve. She can give examples of successful student riters from groups taught previously. She should give attention to all the students (call on every student; check every student’s work) and have a good sense of humor. It is advisable that the class atmosphere be informal and friendly by sending and having students send letters of condolences, thank you notes, birthday cards and season’s greetings to each other and to the instructor¹⁷

2.2.Fixing Mistakes: 7 Steps for Any Situation

We all goof sometimes... Though many mistakes are minor, and don't cause much of a ripple in the world, some mistakes hurt other people and have to be dealt with quickly and completely. Here's a 7-step process for dealing with any mistake, whether it's something on a business or a personal level.

1. Acknowledge the Mistake Directly

Don't add to the mistake already made by ignoring it in the hopes that it will go away. Whether you've messed up on a customer order or forgotten your spouse's birthday, ignoring the failure won't make it seem less important; it will just make you seem like more of a jerk. Be straightforward. Directly and briefly, but honestly, acknowledge that you messed up. State specifically what you did and how much you regret it.

2. Take Responsibility

The automatic response of human nature is to jump into self-defense mode; at no time is this response stronger than when we are forced to acknowledge our own shortcomings. Resist the urge to find somewhere (or someone) to put the blame, even if it's justified. There are always extenuating circumstances, and most of us don't mean to mess up. But all the good intentions don't change the fact that you've made a mistake. Don't point fingers or use circumstances to make an excuse; doing so only makes you sound like you care more about getting out of trouble than really dealing with the problem you've caused, however unintentionally.