OLIMOVA MUTABAR GAYBULLAYEVNA
11
LETTER WRITING EXERCISES
Dear (1)________________,
I am (2)______________________ the bungalow accommodation provided for my
family at the Palm Tree Resort, Phuket, Thailand, from 2 - 16 December 2006.
When we arrived, the accommodation had not been cleaned, the air
conditioning
was not working and there was no running water in the bathroom. (3)_____________
these problems were immediately pointed out to your representative, Mr Kitching, it
took nearly a day to restore the running water supply and it was another three days
before the air conditioning was repaired.
(4)_____________, your brochure clearly states that all bungalows have
a sea view
and are situated in pleasant, surroundings. (5)______________ our bungalow was a
five-minute walk from the beach and located between a car park and a disco that was
open every night until 3 a.m. When we requested a change of bungalow, Mr Kitching
was offhand and unwilling to try to find a solution.
These problems detracted significantly from our enjoyment of
the holiday as it was
necessary to spend the first day having the room put into a habitable condition, while
for the remainder of our stay we had very little sleep at night.
I (6)_____________________ if you would (7)____________________ as soon as
possible with a view to refunding my money in full.
Yours (8)______________,
________ (Name)
TASK 3
. Gap-fill exercise. Fill in all the gaps using the words from
the box.
would look into this matter Secondly would appreciate it
However I am writing to complain about Sir or Madam Although
sincerely
