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56 S o p h i s t i c a t e d M a r k e t e r
L O N G F O R M
ow would you feel if I told you that there are really only
seven stories and that every children’s story, novel, film
or play that you remember is just a variation on these
endlessly repeated themes? That’s the argument of
Christopher Booker’s bestselling The Seven Basic Plots:
Why We Tell Stories. If you ask me, it throws down a
serious challenge to any marketer who aspires to be a storyteller.
On one level, this idea seems to make storytelling a lot simpler.
Marketers love nothing more than a proven formula that we can execute
time and again. However, the seven plots aren’t just handy checklists of
content elements that you can pick and choose from. To be a genuine
storytelling brand you have to tell one of the seven stories, and you have
to tell all of it. That includes the elements that businesses aren’t always
comfortable talking about. Many stories may have happy endings but
these happy endings always follow (often pretty harrowing) tensions.
That makes securing sign-off for genuine brand storytelling tricky.
Here are those seven stories, and the brands that have taken the plunge
by telling them. Sometimes they tell several different stories; sometimes
they position themselves as the hero of their own tale. Either way, the
creative process isn’t easy but the results have been spectacular:
Overcoming the Monster is the oldest and
most instantly recognizable story of all:
the hero must defeat an antagonistic force
that threatens them or their homeland. It’s
simple and endlessly repeated: through
ancient myths like the tales of Perseus and
Beowulf through Hollywood blockbusters
like The Magnificent Seven, James Bond
and Star Wars and classic literature such as
Dracula or Nicholas Nickleby.
Overcoming the Monster is the
natural narrative of a challenger brand.
Apple epitomized it in its famous ‘1984’
SuperBowl ad, framing itself as the protag-
onist and staid old IBM as the monster.
Under Armour does something very similar
in defining its brand story in opposition to
Nike. This is ironic, of course, because Nike
itself is one of the most practised brands at
telling the Overcoming the Monster story.
From Eric Cantona blasting a football
through a demon goalkeeper to the people
overcoming everyday demons in its current
‘Nothing beats a Londoner’ campaign. We
all have monsters to overcome and brands
that promise to arm us for the task have an
inherent, emotive appeal.
B2B marketers find themselves natural-
ly gravitating towards the Overcoming the
Monster theme as well, especially when it
comes to creating case studies or custom-
er testimonials. However, it’s important
to remember that a true Overcoming the
Monster story isn’t a tale of inevitable
success. It’s a story filled with uncertainty
and tension, triumph against the odds and
moments of despair followed by eventu-
al redemption. Finding those stories isn’t
as easy as it sometimes seems. Having the
courage to tell them in full can be even
more challenging. We have to be comfort-
able with accepting the possibility of failure
for our hero, in order to make their success
compelling.
1.
O V E R C O M I N G
T H E M O N S T E R
H
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Are you telling
one of them?
Want to know if your brand is really a storyteller?
Test your content against the Seven Basic Plots
W0RDS BY KEITH BROWNING
There
are only
THE ‘OVERCOMING
THE MONSTER’
STORY CAN’T BE A
TALE OF INEVITABLE
SUCCESS. IT’S FILLED
WITH UNCERTAINTY
AND TENSION...
MOMENTS OF
DESPAIR FOLLOWED
BY EVENTUAL
REDEMPTION
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58 S o p h i s t i c a t e d M a r k e t e r
L O N G F O R M
3.
C O M E D Y
There’s a great deal of confusion
between the characteristic of comedy
and comedy as a story. Being funny is
fantastic. It’s a proven strategy in market-
ing terms and it delivers great results
for the likes of Old Spice and Dollar
Shave Club. But comedy as a platform
for storytelling is different. It refers to
a plot in which things become increas-
ingly complicated, tangled and confus-
ing, while never too threatening, before
being instantly and simply resolved
through a single revelation. Comedies
deal with the complexities of human
relationships and hold out the hope that
a simple truth can help to clear them up.
Appmesh makes great use of comedy as
a storytelling platform in its approach
to humanizing the challenges of sales
and marketing alignment: it uses the
complexities that are created in working
relationships to make its proposition all
the more compelling. The Rainforest
2.
R A G S T O R I C H E S
A poor protagonist acquires power,
wealth, popularity and love before
losing it all and gaining it back only
when they grow as a person. The
Rags to Riches story is the essence
of Cinderella and Aladdin, David
Copperfield and Trading Places. And
it has an obvious, instinctive appeal
to brands as well. Brand stories from
Johnnie Walker to those of high-flying
tech businesses are often framed in
these terms. However, there’s a catch.
Rags to Riches only works as a story
because of that key moment in the
plot where everything the hero has
gained appears to be taken away. It’s
compelling not because it’s aspiration-
al, but because it touches our fear of
losing it all, and forces the protagonist
to discover what true wealth is.
Otherwise, this would just be the story
of people becoming rich and successful
– and who wants to listen to that?
The true Rags to Riches story is one
that marketers tell when they focus not
just on how big their brand is, but on
what it’s learned about itself along the
way. HSBC’s ‘The Elevator’ ad, which
shows the ups and downs of entrepre-
neurship, is a great example of Rags to
Riches in all its complexity.
From left to right:
Trading Places, Rainforest
Alliance, The Wizard of
Oz, Hamlet, Journey to
the Center of the Earth,
Chrysler
HOW DOES YOUR
BRAND STORY
COMPARE TO THE
SEVEN PLOTS?
It’s a great exercise to take your
content and your messaging and
try to apply it to these different
plot structures. Take the plot that
most naturally fits your message,
then challenge yourself to include
all of the elements of that plot.
In doing so, you might find
that the content you’re creating
isn’t a story at all. That’s fine.
Content and advertising can
engage because it’s funny,
because it’s true, because it’s
entertaining or because it’s
useful. It can do so whether it
takes the form of a story or not.
However, genuine brand stories
lock onto our memories like few
other things can. It’s worth any
B2B or B2C brand aspiring to tell
them. Checking your message
and your content against the
seven basic plots is a great way of
testing whether that’s what you’re
really doing.
2
3
5
4
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S o p h i s t i c a t e d M a r k e t e r 59
breakingly sad is tragic, but it’s not
necessarily a tragedy. What makes a
tragedy unique is the sense that it is
inevitable; that the central character
has a flaw that eventually brings them
down no matter what balancing quali-
ties they might possess. This is a very
powerful idea and a compelling one for
any audience because of the questions
it raises about how much of our desti-
ny we can control. The great examples
of Tragedy in marketing aren’t shock-
ing public safety campaigns that depict
horrible things happening to people.
They’re ideas that prompt audiences to
think about how they can reshape their
destiny, by warning what happens if
they don’t change. This has rarely been
executed better than in a classic print ad
of 2004: “Once upon a time, there was an
ambitious young man who didn’t read
The Economist. The End.”
6.
J O U R N E Y
A N D R E T U R N
It’s all about the journey home for
stories from The Odyssey to The Wizard
of Oz to Journey to the Center of the Earth
to Apollo 13 – but it’s also about the
richer life that results from the expedi-
tion. Expedia and Airbnb have both
built powerful travel-related brands
around these types of stories. In the B2B
space, it’s an inherent part of the propo-
sition for successful conferences and
thought-leadership events. The Cannes
International Festival of Creativity
isn’t just selling marketers Rosé on
the Croisette. It’s promising that they
will return a richer and more inspired
person.
You’ll find links to all of these great
brand stories in Keith’s ‘Seven Stories’
post on our Marketing Solutions blog:
lnkd.in/7stories
Alliance’s ‘Follow the Frog’ campaign
is extremely funny but it also leverag-
es comedy as storytelling in a way that
few brands do: an increasingly complex,
bizarre and disastrous course of actions
gives way to a simple proposition that
restores everything to how it should be.
4 .
T H E Q U E S T
Something very specific is lost, missing
or desperately needed. A hero and his
or her companions must overcome
obstacles and temptations to find it.
This is the story of The Holy Grail, Lord
of the Rings and The Wizard of Oz. Its
power comes from clarity and focus: the
conviction that there is one thing that
matters above all others. That makes it
a natural story for brands with a strong
sense of mission. IBM is on a quest for a
better planet. LinkedIn is on a journey to
create economic opportunity for every-
one. These are genuine quest stories
because of the wide significance of the
goal involved, and the genuine difficulty
in achieving it.
5.
T R A G E D Y
It’s similarly easy to misunderstand
what tragedy means when it comes to
storytelling. Something that’s heart-
7.
R E B I R T H
Rebirth is in many ways the simplest
of the seven basic stories, yet it’s also
the most energizing and emotional-
ly charged. A flawed character faces a
reckoning that forces them to change
their ways, renewing themselves and
(often) those around them. It’s the story
of A Christmas Carol, It’s a Wonderful
Life, As Good As it Gets and Casablanca.
Its power comes through transfor-
mations that seem wholly impossible
immediately beforehand, given the
state that those about to be reborn have
reached. And that’s the challenge for
brands with these tales of redemption: if
you want to tap into the uplifting power
of the rebirth story, you have to acknowl-
edge why the rebirth is needed.
That’s why the brand that perhaps
best epitomizes Rebirth is Chrysler:
an auto marque that was a byword for
luxury, then became generic, forgot-
ten and almost bankrupt before rising
again in a turnaround told with a
thumping Eminem soundtrack. It’s a
brand urging a city to rediscover what
makes it great, and inspiring audienc-
es to be a part of that story. Samsung’s
‘Do What You Can’t’ campaign taps the
same power while positioning technol-
ogy as a tool to trigger rebirth in those
it touches. Both brands share a convic-
tion that people and places can renew
themselves, and the courage to show
why they need to.
6
7
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60 S o p h i s t i c a t e d M a r k e t e r
W0RDS BY JASON MILLER
hen you’re a B2B marketer who’s spent years generating demand and filling your
leads pipeline through content, it’s surreal to come across marketing bloggers and
pundits who claim there’s no such thing as a content marketing strategy.
I see the point that some of these critics of content marketing are trying to make: that
the term ‘marketing strategy’ gets used too loosely these days. However, by attacking the
validity of content marketing strategies they are definitely wide of the mark. Content marketing
doesn’t always involve strategy, but it certainly can and it certainly should. And that’s an impor-
tant point to clear up for any marketer looking to derive value from content.
THE ARGUMENT AGAINST CONTENT MARKETING STRATEGY
When people claim “there is no such thing as content marketing strategy”, they’re usual-
ly aiming to prove their superior knowledge of marketing theory. The line of attack goes
something like this: there can be no such thing as a content marketing strategy, because
content marketing is just a tactic. Your marketing strategy, on the other hand, is a high-lev-
el formula for how your business is going to compete and create value. It can’t be built
around one single, tactical approach. Anyone claiming to have a content marketing
strategy, the argument goes, doesn’t understand marketing.
You’ll often find a line like this in a post that claims content marketers
are obsessed with stealing budget from advertising, that we’re not interested
in ROI, or that we’re snake-oil sales folk claiming to offer miraculous
organic reach without the need for paid-for media. The people making
the argument think they’re demonstrating that content marketers don’t
understand marketing; what they’re really demonstrating is that they
themselves don’t understand content.
The crucial difference between content marketing
tactics and content marketing strategy
and how to build one
Why content
marketing
strategy matters
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S o p h i s t i c a t e d M a r k e t e r 61
L O N G F O R M
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62 S o p h i s t i c a t e d M a r k e t e r
A genuine content marketing strategy revolves around the
carefully considered exchange of valuable content for valua-
ble engagement, with a commitment to identifying and
measuring that value. As such, it is closely integrated with the
proposition of your business and how you communicate that
to your potential customers. It can and should influence your
marketing strategy as a whole, not just the tactics that you use
to execute that strategy.
Here’s what’s involved in moving beyond content market-
ing tactics and building a genuine content marketing strategy:
CONTENT IS NOT AN ALTERNATIVE TO PAID-FOR MEDIA
People who think of content marketing as a tactic or channel
often assume that it’s purpose is organic reach. They jump to
the conclusion that content is an alternative to paid-for media,
and that it’s all about virality. In fact, that’s quite the wrong
starting point for a content marketing strategy.
Consistently putting relevant content in front of the right
people is an essential component in content marketing, and
you’ll need to deploy paid media in a range of different ways
in order to do it. Sometimes you’ll be looking to build aware-
ness and engagement at scale, sometimes you’ll be looking
to deliver a carefully crafted sequence of content to specific
people, potentially as part of an Account Based Marketing
(ABM) approach.
Since virality is, almost by definition, impossible to predict
or control, it can’t be part of a strategic approach to content.
If your goal in producing content is to gain cheap
reach and hope for some general upswelling
in awareness then you are going to struggle
to connect this to business outcomes and
business strategy in any meaningful way. A
strategy focused on producing viral hits
isn’t a content marketing strategy.
‘RANDOM ACTS OF CONTENT’
DON’T WORK
Content-is-a-tactic marketers
also assume that content can
be picked up and put down as
and when immediate market-
ing objectives demand it. Plenty
of businesses suddenly discover an
appetite for content when their agency
pitches a one-off idea that sounds pretty
cool, or when they’ve got a new product
that they need to promote.
These ‘random acts of content’ have
the effectiveness odds stacked against
them. There’s no existing relationship
with your brand as a content produc-
er that predisposes the audience to
pay attention. When you arrive in
someone’s social media feed out of
the blue, offering ‘useful’ content
that really means recommend-
ing people use your products,
there’s no sense of authenticity. When you have an entertain-
ing idea with no obvious connection to your business strategy,
then you’re not really engaging in marketing at all.
EMBRACE THE ATTENTION ECONOMY
Content marketing strategy is really a response to what now
happens when you pay to reach an audience with marketing
communications. As writers like Seth Godin have argued for
years, you can no longer rely on buying that audience’s atten-
tion just by paying to interrupt what they’re doing.
On the screens that people spend most of their day looking
at, they only pay attention to what their judgment and experi-
ence tells them is worth paying attention to. If you want that
attention, you need to deliver something of value in exchange:
entertaining, inspiring or informative. You have to matter.
Engaging an audience is now a form of transaction in itself.
START WITH YOUR BRAND’S VALUE PROPOSITION
A content marketing strategy therefore starts with a value
proposition: How can you deliver fair value in exchange
for your audience’s engagement, whilst ensuring that their
engagement is delivering fair value to your business?
L O N G F O R M
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S o p h i s t i c a t e d M a r k e t e r 63
Just as with the value proposition
for your business as a whole, there
are many different elements at play
when it comes to working this out:
from your audiences’ needs to the
competitive content landscape, the
relative value of what you have to
offer compared to what else is out
there, and the need to differenti-
ate your content from the rest. Most
importantly, there’s the question of
what someone engaging with your
content is worth to your business. How
will it move your business forward?
WHAT CONTENT CAN YOU AFFORD TO TRADE?
I remember one of our account teams at LinkedIn working
with McGraw Hill Financial, a business that sells specialist
financial market data in the form of newsletter subscriptions.
Understandably, McGraw Hill Financial’s marketing team
had carefully guarded this value. They limited themselves to
driving trials and generating leads by offering free trials of
their subscriptions. Their activity was all promotion-led. The
trouble was, it wasn’t generating anything like the number of
leads that they needed.
The McGraw Hill Financial marketing team overcame this
through a content marketing strategy. That strategy started by
differentiating the types of content that the business owned,
and the different types of value that they could deliver. They
distinguished between the types of information they were
happy to share freely in the LinkedIn feed to build awareness,
more in-depth studies that they could share in exchange for
contact details, and the full content experience which was only
available on a trial subscription. They sequenced their value
proposition and related it to different points in their prospects’
consideration journey. They updated their business model in
a way that recognized the need to exchange value in order to
engage. The results were really spectacular: a big increase in
the number of leads, and a stronger flow through from trial
subscriptions to paying subscriptions.
These are the types of strategic choices that turn business-
es into content marketing businesses. They aren’t simply
a case of choosing to add some content marketing to the
media schedule. They involve strategic thinking about how
the business model can stretch to include sharing valuable
content in exchange for engagement.
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