According to
Global Supply Chain Forum (GSCF), there are several Supply Chain
Management processes given as under:
1.
Customer Relationship Management: It plans, controls and assesses customer interaction and
data, during the lifecycle, with the aim of building strong relations.
2.
Customer Service Management: It assists in administering product and service contracts.
3. Supplier Relationship Management: It guides in developing and maintaining a good
relationship with the suppliers. At the time of selecting suppliers, priority is given to
suppliers capability regarding quality, reliability, innovation, services and cost
reductions.
4. Manufacturing Flow Management: It covers activities associated with the movement
of products inside and outside the factories, to have flexibility in the manufacturing
process.
5. Demand Management: A comprehensive structure is provided to best understand the
customer‘s needs.
6. Order Fulfilment: It encompasses all the activities which identify customer needs,
frames the logistics network and fulfils orders.
7. Product Development and Commercialization: A framework is provided for
developing and introducing new products into the market.
8. Returns Management: It is concerned with functions associated with returns, reverse
logistics etc. It is an indispensable part of the SCM process and is required in both the
upstream and downstream movement of goods for the best possible use of organizations
resources.
Supply Chain Management is an improvement over the traditional logistics
management which helps in the timely delivery of the products to customers. It also plays a
crucial role in increasing business profits, by reducing the overall cost, which improves its
competitiveness also.
Elements of Supply Chain Management
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