Mutabar gaybullayevna writing skills

OLIMOVA MUTABAR GAYBULLAYEVNA 
12
LETTER WRITING EXERCISES 
Dear (1) Sir or Madam
I am (2) I am writing to complain about the bungalow accommodation provided
for my family at the Palm Tree Resort, Phuket, Thailand, from 2 - 16 December 2006.
When we arrived, the accommodation had not been cleaned, the air conditioning
was not working and there was no running water in the bathroom. (3) Although
these problems were immediately pointed out to your representative, Mr Kitching, it
took nearly a day to restore the running water supply and it was another three days
before the air conditioning was repaired.
(4) Secondly, your brochure clearly states that all bungalows have a sea view and
are situated in pleasant, surroundings. (5) However our bungalow was a five-minute
walk from the beach and located between a car park and a disco that was open every
night until 3 a.m. When we requested a change of bungalow, Mr Kitching was
offhand and unwilling to try to find a solution.
These problems detracted significantly from our enjoyment of the holiday as it was
necessary to spend the first day having the room put into a habitable condition, while
for the remainder of our stay we had very little sleep at night.
I (6) would appreciate it if you (7) would look into this matter as soon as
possible with a view to refunding my money in full.
Yours (8) sincerely,
________ (Name)
Check your answers! 

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OLIMOVA MUTABAR GAYBULLAYEVNA 
13
LETTER WRITING EXERCISES 

Sample Answer :
Dear Sir or Madam,
I am writing to _____ a complaint with you regarding poor service, and the ___
attitude by your stuff that I _____ last Monday when I visited your shop. I am hoping
you would take proper ____ so that no other____ feel humiliated the way I did.
I went to your shop on Monday, 24th November, with the _____ of purchasing
a microwave oven for my home. While I was in your shop, not a single employee
_____ and offered me any assistance! They were watching a soap opera on the
television and were fully _____ on the show. I _____ to ask one of the employees
for help but he showed no _____ to help me. He was actually rude when I asked him
what types of microwave ovens were available in the shop and if he could _____ me.
He pointed out his ____ to another employee and this _____ was extremely
awkward. I wasn't there to ask a favour, rather purchase a ____ and the _____
employees you have are surely going to ____ your business.
I ____ to have been in your shop and will never be there. However, you should
know how poorly your staff ___ your customers. I am hoping you would take ___ to
offer better customer experience in the future by hiring more _____ employees.
Yours faithfully,
________ (Name)
TASK 4
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