O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of

29.52The following activities must be completed by you prior to Telstra providing the Onboarding Service:

(a)give Telstra a login to the T-MDM portal so settings can be configured on your behalf; and

(b)complete a spreadsheet that defines all the users, settings, policies and applications you want setup. Telstra will supply you with this spreadsheet and explain the information required from you.

29.53The table below sets out the price for the Onboarding Service.

Service	Price excluding GST	Price including GST
Onboarding Service	$636.36	$700

Free 30 day trial

29.54When you use the T-MDM portal for the first time, you will receive a free 30 day trial. This trial ends 30 days after you receive a welcome email from Telstra with your login ("Trial Period") When you first sign up for the T-MDM portal, you must nominate on your application form an existing Telstra mobile account number for billing purposes.

29.55During your Trial Period you may register with the T-MDM portal a maximum of 25 Eligible Devices, without having to purchase CALs for those Eligible Devices. However, if during the Trial Period you register more than 25 Eligible Devices in the T-MDM portal then you must pay the relevant CAL Fees for each Eligible Device, after the 25th Eligible Device, that you register.

29.56During your Trial Period you may also use the Secure Content Locker feature as provided by the T-MDM portal, without having to purchase Secure Content Locker CALs. However, if during your Trial Period you have more than 25 Eligible Devices using the Secure Content Locker then you must pay the relevant Secure Content Locker CAL Fees for each Eligible Device, after the 25th Eligible Device, that is using the Secure Content Locker.

29.57During the Trial Period, you must separately pay for any data usage fees and charges associated with the use of T-MDM and your Eligible Service.

29.58For the use of the T-MDM service outside of Australia, International Roaming charges apply (see Part I – Heading Overseas (International Roaming) section of Our Customer Terms for more details).

To see these terms –business and government customers click here

29.59After the Trial Period expires, you will automatically be moved to a paid T-MDM service and each Eligible Device that you have registered in the T-MDM portal will be charged the relevant CAL Fees or applicable Secure Content Locker CAL Fees, the day after your Trial Period expires.

29.60If you connect to an eligible service after the Trial Period expires you will not be charged CAL Fees. The applicable Secure Content Locker CAL Fees will apply.

29.61If you do not wish to be charged fees after your Trial Period has expired, then you must de-register all Eligible Devices that you have registered in the T-MDM portal before the expiry of your Trial Period.

Support

29.62Although you may have an Eligible Device with an Eligible Service, we may not be able to provide technical support for the Eligible Device. To receive such support, the device must:

(a)be an Eligible Device purchased from Telstra;

(b)have an eligible Telstra plan; and

(c)be listed as eligible for support on http://www.telstra.com/enterpriseclassdevices,

("Supported Devices").

29.63Data cards and modems are not Eligible Devices or Supported Devices.

29.64We will provide you with reasonable email support twenty four hours a day, seven days a week. This support includes the following assistance:

(a)logging in and portal access;

(b)resolving problems with features/functions not working as designed;

(c)smartphone/tablet device connectivity to the T-MDM platform; and

(d)escalation of technical faults.

29.65The following is excluded from support:

(a)training or demonstrations;

(b)customer purchased equipment configuration;

(c)third party software configuration or troubleshooting;

(d)customer/third party settings on the devices that are not working; and

(e) loading and maintaining your Eligible Devices on the T-MDM portal.

29.66If you use a Supported Device overseas then we may only be able to provide limited support to you.

29.67To request technical support for a Supported Device, you must send your support query by email to [e-mail]. Depending on the nature of the problem, we may either reply by email or call you in response.

Additional obligations and acknowledgements

29.68Subject to any non-excludable rights under consumer protection laws in relation to our provision of the T-MDM service, while we will use reasonable care and skill in providing T-MDM:

(a)you must test any settings or software before they are sent to your End Users' Eligible Devices over the T-MDM service;

(b)we do not warrant that the T-MDM service will meet all of your or your End Users' requirements or expectations;

(c)we do not warrant or represent that the T-MDM portal is free from errors or omissions, programming bugs or viruses or secure; and

(d)the availability of the T-MDM portal may be subject to numerous factors, including routine maintenance and factors outside our control (such as malfunction in equipment or software, Internet access difficulties, or delay or failure of transmission). Accordingly, we do not warrant or represent that the availability of the T-MDM portal will be continuous or uninterrupted, that any defects will be corrected, or that the T-MDM portal or server that makes it available are free of viruses.