O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of

12.13The BES Installation Assistance does not include:

(a)assistance with hardware, or loading or configuring operating systems, email applications or any software other than the BES software;

(b)configuration of routers, firewalls, proxy servers or any other network components;

(c)installation of the BES software on multiple servers designed to interoperate together (eg. for backup or redundancy purposes) or installation of different components of the BES software over multiple servers;

(d)post installation assistance, or any maintenance or support of BES software (including upgrading BES software); or

(e)provision of any documentation.

12.14In order for us to provide the BES Installation Assistance, you must:

(a)have purchased applicable BES software and client access licences (which you may purchase from us);

(b)have purchased (and activated) at least one handset and BES Email Plan from us for us to ensure network interoperability and conduct remote synchronisation and testing;

(c)have existing internet connectivity and systems that meet the minimum system requirements for the BES software, as specified by RIM;

(d)have a supported email platform installed, as specified by RIM;

(e)do all things necessary to assist us to provide you with the BES Installation Assistance including, but not limited to, providing access (on-site or remote, as applicable) to the relevant systems and to your relevant personnel; and

(f)ensure that we have full authority to access your premises and systems to provide the BES Installation Assistance and that you have obtained any necessary consents for this purpose.

12.15You will be required to formally accept the deployment of the BES software.

12.16A fee of $1,595 (including GST) is payable for each installation of BES software in relation to which we provide BES Installation Assistance. For example, if you require our assistance with installation of BES software on two email servers, the total fees payable payable for BES Installation Assistance will be $3,190 (including GST), being twice the BES Installation Assistance fee.

12.17If we attend your premises on an agreed installation date, or have arranged a time with you for us to remotely install the BES software, and you or your systems are not ready for us to perform the BES installation (including where you have not provided adequate access to your systems or, on us accessing your systems, we identify that your systems do not meet the minimum requirements), you must reimburse us for all costs and expenses we have reasonably incurred.

12.18You understand that our BES Installation Assistance service will not guarantee that the BES software will:

(a)be compatible with your information, software, hardware or other equipment or systems;

(b)be fault free; or

(c)function without error.

BES Email Plans and BES Data Plans

Contract term

12.19If you choose to purchase a handset at a subsidised price, you may select a 24 month:

(a) BES Email Plan with a handset, as determined by us, at a subsidised price (“BlackBerry Email Plan with Handset”); or

(b) BES Data Plan with a handset, as determined by us, at a subsidised price (“BlackBerry Data Plan with Handset”)

12.20At the end of your plan’s contract term, your service will remain on the selected BlackBerry Email Plan with Handset or Blackberry Data Plan with Handset (and other selected mobile plan) on a month to month basis.

12.21If you choose to purchase a handset outright or use an approved BYO device, then you may select a service only:

(a)BES Email Plan on a month to month basis (“BlackBerry SIM Only Casual Email Plan”); or

(b)BES Email Plan on a 24 month contract term (“BlackBerry SIM Only Email Plan”);

(together “BES SIM Only Email Plans”).

(c)BES Data Plan on a month to month basis (“BlackBerry SIM Only Casual Data Plan”)

(d)BES Data Plan on a 24 month contract term (“BlackBerry SIM Only Data Plan”)

(together “BES SIM Only Data Plans”).

At the end of your selected contract term, your service will remain on the selected BES SIM Only Email Plan or BES SIM Only Data Plan (and other selected mobile plan) on a month to month basis.

End Date of Availability of BES Email Plans and BES Data Plans

12.22On and from 16^th November 2011, BlackBerry Email Plans with Handset and BES SIM Only Email Plans are not available to new customers.

12.23On and from 26 March 2013, BlackBerry Data Plans with Handset and BES SIM Only Data Plans are not available to new customers.

12.24If you have existing agreement with us to purchase a BES Email Plan or entered into before 16 November 2011, on and from 1 July 2013:

(a) the BlackBerryEmail Plans with Handset are no longer available; and

(b)the BES SIM Only Email Plans areonly available with a bring your own compatible BlackBerry handset. The BlackBerry 10 handset is not a compatible BlackBerry® handset for the BES SIM Only Email Plan. Only BlackBerry handsets with an OS7 (or lower) operating system are compatible BlackBerry handsets for the BES SIM Only Email Plan.

12.25If you have existing agreement with us to purchase a BES Data Plan entered into before 26 March 2013, on and from 1 July 2013:

(a) the BlackBerry Data Plans with Handset are no longer available; and

(b)the BES SIM Only Data Plans are only available with a bring your own compatible BlackBerry handset. The BlackBerry 10 handset is not a compatible BlackBerry® handset for the BES SIM Only Data Plan. Only BlackBerry handsets with an OS7 (or lower) operating system are compatible BlackBerry handsets for the BES SIM Only Data Plan.

12.26A BYO device must be used with a Telstra 3G USIM. Telstra provides no guarantee that a BYO device will be compatible with our networks or the BES Solution.