11.40You acknowledge and agree that we may cease to provide Carrier Billing Services if our agreements with Research In Motion Ltd or with any merchant of record for BlackBerry App World ends. We will try to provide you as much notice as possible before we cease providing Carrier Billing Services but cannot guarantee that we will be able to provide any prior notice of the cessation of such services.
General
11.41You must use your Handset, our services and our networks in accordance with our Acceptable Use Policy available www.telstra.com. We may terminate your access to our networks if you use them to adversely impact the operation and/or other customers’ enjoyment of our network or if you breach a material term of these terms, in accordance with the General Terms of Our Customer Terms (to see these terms –business and government customers click here). We will tell you before this happens.
What is the BlackBerry Enterprise Server Solution?
12.1Our BlackBerry Enterprise Server (“BES”) Solution allows eligible customers with one or more properly configured BlackBerry compatible handsets (“handsets”) and BES software to send and receive e-mail wirelessly and to use our compatible networks for voice calls, SMS and BigPond Mobile Services (previously known as Telstra Active or WAP).
Availability
12.2We supply BES Solutions for business purposes and you must use the BES Solution predominantly for business purposes.
12.3You can only use the BES Solution if you:
(a)have a handset for each intended user of the service;
(b)buy the BES software (sold separately), together with a client access licence (also sold separately) for each intended user of the service. The BES software redirects e-mail from an e-mail account to a handset and vice versa;
(d)connect (and stay connected) to the BlackBerry Voice Plan or an eligible Telstra post-paid mobile Plan:
(i)for the same contract term as your BES Email Plan or BES Data Plans; or
(ii)on a month to month basis, if you have purchased a handset outright and connect to a BES Email Plan or BES Data Plan on a month to month basis.
12.4You may still be able to use your handset for voice calls, SMS and BigPond Mobile Services (previously known as Telstra Active or WAP) over our compatible networks if you do not set up the BES Solution.
12.5There are additional licence terms which apply to your use of BES Solution. These terms are described in more detail under “Additional Terms”.
Handsets
12.6Only BlackBerry handsets with an OS7 (or lower) operating system are compatible BlackBerry handsets for the BES Email Plans and BES Data Plans.
12.7You may purchase BES software and client access licences from us for the handsets.
12.8If you are using BES software you will require client licences for each BES Email Plan and BES Data Plan connected.
12.9To use the BES Solution and the BES software, you must meet the minimum system requirements as published on the BlackBerry website at www.blackberry.com.
12.10BES software will encrypt all e-mails which are redirected from your PC or sent from each handset purchased under the BES Solution. It also allows you to view and modify e-mails, view e-mail attachments, calendars and global address books and access corporate data systems using appropriate third party applications. Connectivity and specific functionality can vary depending on your e-mail server and the particular handset and network selected.
BES Software Installation Assistance - not available to new customers on and from 16 November 2011
12.11You are responsible for installing your BES software on your server. If you are a customer who has purchased a BES Email Plan before 16 November 2011or has an agreement with us for BES Email Plans entered into before 16 November 2011, and require assistance in installing the BES software on your server you may request that we provide BES software installation assistance ("BES Installation Assistance"). BES Installation Assistance does not include us assisting you or your end users in installing or upgrading software on handsets.
12.12If you request BES Installation Assistance, we will:
(a)conduct a pre-installation briefing with your IT representative by telephone in order to:
(i) confirm with you that your systems (e.g. your server hardware and operating system) meet the minimum system requirements for the BES software, and that you have a supported email platform installed, as published by Research in Motion Limited (“RIM”) on the BlackBerry website at www.blackberry.com; and
(ii) arrange a date and time for us to perform installation of the BES software on your server, either on-site or remotely (as agreed with you);
(b)at the arranged time, perform the installation of the BES Software on your server, including:
(i) creating local machine management databases;
(ii) enabling the BlackBerry Mobile Data System (“MDS”) browser on handsets;
(iii) completing network authentication and testing internet connectivity;
(iv) assigning a pre-defined IT policy to your end users based on your security requirements; and
(v) remote synchronisation of up to (and including) 5 end users with handsets, and testing email, calendar, contacts and MDS browser functions;
(c)where we provide remote installation, contact you by phone to confirm whether installation has been successful; and
(d)on the same day as installation takes place, provide a basic training session (of up to one hour), via telephone (for remote installation) or in person (for on-site installation), with your nominated IT representative in relation to the following basic functions of the BES software: adding and removing end users; passwords; remote wiping of handset data; assigning IT policy groups to end users; and configuring the MDS browser.
BES Installation Assistance will only be provided between 9am and 5pm Monday to Friday, excluding public holidays in the State/Territory in which the BES software is to be installed. Where we provide remote installation, we will not be present on-site during any part of the BES Installation Assistance.
