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11.1Our BlackBerry Individual Solution (“BIS”) allows eligible customers with a properly configured BlackBerry compatible handset (“Handset”) to send and receive e-mail over the internet, browse the internet using the BlackBerry HTML browser and to use our compatible networks for voice calls, text messages and BigPond Mobile Services (previously known as Telstra Active or WAP).

Availability

11.2You can only use the BIS service if you:

(a)buy an eligible Handset for each intended user of the service, either under a Mobile Repayment Option (“MRO”) (for approved customers), a BIS MRO (for approved customers), a subsidised phone plan (for selected Handsets only) or purchased outright;

(b)set-up BlackBerry Web Client (internet) to redirect e-mails from your e-mail account to your Handset and vice versa; and

(c)connect (and stay connected to) the BlackBerry Voice Plan or an eligible post-paid Telstra mobile plan.

On and from 1 November 2011, BIS is not available under a MRO or a BIS MRO or for connections with a BlackBerry Voice Plan.

Handsets

11.3Only BlackBerry handsets with an OS7 (or lower) operating system are compatible BlackBerry handsets for BIS. The BlackBerry 10 handset is not a compatible BlackBerry® handset for BIS.

Eligible e-mail addresses

11.4You may redirect e-mail from a web-based e-mail address, a POP e-mail address (like Hotmail or Yahoo), or another e-mail address using any other form of protocol approved by us and listed on the telstra.com website.

11.5To do this, you need a BlackBerry Handset and BlackBerry plan and then you can set up email either via your PC or directly from your Handset by entering email address and password for up to 10 email accounts.

BlackBerry Web Client

11.6BlackBerry Web Client is a part of the BIS service which allows you to view e-mail attachments. On most Handsets you can open your e-mail attachments using BlackBerry Web Client. E-mail sent via BlackBerry Web Client will not be encrypted. Specific functionality can vary depending on the particular Handset and network selected.

11.7BlackBerry Web Client operates over the internet and works even if your PC is not switched on. You do not need to buy any software to use BlackBerry Web Client.

11.8You may still be able to use your Handset for voice calls, text messages and BigPond Mobile Services (previously known as Telstra Active or WAP) over our compatible networks if you do not set-up BlackBerry Web Client.

11.9There are additional licence terms which apply to your use of BlackBerry Web Client. These terms are described in more detail under “Additional Blackberry Terms” in this section. If you do not accept these licence terms, you will have 10 days from when you sign the application form to call us and cancel your BIS service.

Contract Term

BlackBerry Individual Solution plan charges – For contract terms that expire on and after 18 October 2008

11.10If you select a 24 month BIS plan, at the end of your 24 month plan contract term:

(a)your e-mail service will revert to a casual email plan and thereafter you will be charged a monthly email fee the same as that paid during the contract term, unless you recontract to a then available BIS fixed term plan; and

(b)you will remain on the same Telstra mobile plan or BlackBerry Voice Plan you selected as part of your 24 month BIS plan.

11.11During your 24 month BIS plan:

(a)Subject to the terms of any applicable promotional offer, if you are connected to a 24 month BIS plan, you may:

• move to another then available 24 month BIS plan within your existing 24 month plan contract and an early termination charge will not apply; or

• move to a BIS month to month plan and an early termination charge will not apply provided you stay connected to the Telstra mobile plan or BlackBerry Voice Plan connected to your Handset for the remainder of your original 24 month BIS plan contract term.

(b)If you move to a 24 month BIS plan, you will be required to restart your 24 month contract term.

11.12If your selected BIS 24 month plan is no longer available to new customers, we may transfer your plan to any other current plan which is reasonably comparable. We will tell you before this happens.

11.13On and from 26 March 2013, 24 month BIS Plans are only available with a bring your own compatible BlackBerry handset.

Cancelling the service

11.14You may cancel your BIS plan or BlackBerry Voice Plan or other eligible Telstra mobile plan connected to your Handset at any time. However, if you selected a 24 month BIS plan you must pay us any applicable early termination charge per plan cancelled (other than as a result of our material breach) in accordance with the terms governing that plan, as reasonably determined by us and the early termination charges set out under your Telstra mobile plan (and the balance of the Mobile Repayment Amount outstanding, if applicable) may become payable if you cancel your Telstra mobile plan.

11.15If you do cancel your BIS service or Telstra mobile plan (other than as a result of our material breach), we will not refund or waive any of the charges already paid or incurred by you (including the BlackBerry plan monthly fee for the month in which you cancel your plan).

11.16If you cancel your BlackBerry Voice Plan or other eligible Telstra mobile plan and do not move your Handset to another one of these mobile plans, your associated BIS e-mail for that Handset will also be cancelled.

BlackBerry Individual Solution plan charges – For services connected on and from 28 March 2012

11.17For services connected on and from 28 March 2012, the monthly fee for your BIS plan is as set out below, subject to the terms of any applicable promotional offer. This monthly fee lets you send and receive an unlimited number of e-mails to and from your Handset in Australia (experience may vary where the e-mail has large attachments or embedded content) and provides unlimited browsing within Australia via the BlackBerry browser. Additional charges apply for your Handset, Telstra mobile plan, voice and data usage (including charges for text messages), BigPond Mobile Services (previously known as Telstra Active or WAP) browsing outside the BlackBerry Brower, use of video streaming applications, content/subscriptions and other non-e-mail data usage.

BIS monthly fee	GST excl	GST incl
Month to Month Plan - monthly fee	$9.09	$10.00