Student residence management system

2.2 
Data collection technique 
The data collection instruments used to gather accurate information about the existing 
system and the requirements for the new system were interviews with stakeholders, 
questionnaires and observations.
Interviews and questionnaires were administered to students and residence management 
staff to collect user requirements. Observation of the current existing system was done at 
the Residence Administration Office in order to find out how the existing system 
functions, the problems
encountered and how they can be solved by the new 
computerized system. 
2.3 
Problem domain 
The problem domain of this project is the computerization of a university student‟s 
residence management system with a facility of online access for the users.

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12 
2.4 
Users’ problems on the current system 
The stakeholders are students and residence administrators and they encounter different 
problems with the current system. The information collected from both users is as 
follows:
S
TUDENTS
’
 PROBLEMS
 
-
Currently students register for accommodation at residence office only. 
In case students are in distant areas, where they can not reach the university, 
registration for accommodation is quite difficult.
-
Paper based application requires students to print, complete and submit the 
application form at the residence administration. It is difficult because it takes more 
than three days to register since there is always a long queue. 
-
Students apply for accommodation and when they are accepted to study at the 
University, they are told to re-apply even though they applied before and this 
confuses students and take much time. 
-
When the students apply for rooms, there is confusion because some students are 
given the type of the rooms which they did not apply for. This is because 
administration does not always have updated records of vacant rooms and their 
types. 
-
There is no electronic complaint or suggestion box (anonymous).
The students can not complain, or make suggestions or comments about the 
problem they face with the system and also they cannot send an email to the 
administrator.