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THEME 14: Writing: A LETTER OF COMPLAINT
A letter of complaint
asosan
yakka bir shaxsga
yoki
tashkilotga
sizga ko’rsatilgan
yomon xizmat
dan yoki sizga sotilgan
sifatsiz mahsulot
dan shikoyat qilish uchun yoziladi. Shikoyat
xatingizda o’zingizning dalillaringizni
iloji borisha asoslab, mazmunli yozishingiz kerak bo’ladi.
A letter of complaint quyidagicha strukturada tuziladi:
- IN THE FIRST PARAGRAPH (INTRODUCTION):
Explain the reason for writing.
- IN THE SECOND PARAGRAPH (BODY):
Explain exactly what the problem is. Give all the necessary details about
where
and
when
it
happened and
who
was involved. Give other relevant information in further paragraphs if necessary.
You may include the following information if it's applicable to the situation:
the date/time of the
issue, location, name of person on duty, name of product, what the problem was, your account
number, model number, price, warranty information and reference number
. Be sure to stick with
the facts and avoid putting emotions into your letter.
- IN THE FINAL PARAGRAPH (CONCLUSION):
Explain what action you want to be taken.
A. Agar sizga
yomon xizmat
ko’rsatilgan bo’lsa, siz
uzr so’rashlarini
yoki shu bilan birga
kupon
berishlarini
talab qilishingiz mumkin.
B.
Agar siz sotib olgan
mahsulot yomon ishlasa
, ushbu mahsulotni
yangisiga almashtirib
berishlarini
yoki
pulingizni qaytarib berishlarini
talab qilishingiz mumkin.
C. Agar kerak bo’lsa, talabingiz qondirilmasa qanaqa choralar ko’rilishini ham aytishingiz mumkin.
NOTE: shikoyatning jiddiylik darajasiga qarab, xat
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