Style in Letters
The characteristic of formal style in letters are:
- The greeting (Dear Mrs Lee, Dear Sir,)
- Frequent use of the passive
- Formal language (complex sentences, non-colloquial English)
- No abbreviated forms
- The ending (Yours sincerely,/Yours faithfully)
The characteristic of informal style in letters are:
- The greeting (Dear Alex, Dear Dad)
- Informal language and style (idioms, colloquial English)
- Abbreviated forms, pronouns omitted
- The ending (Yours/Love/Best wishes/Regards, Anthony)
REMEMBER!!!
- Informal (friendly) letter have only one address (yours) whereas formal letters have two (yours and
the recipient's)
- Friendly letters begin with Dear + first name and end with Love/Yours/Best wishes + first name
- Formal letters begin with:
a) Dear Sir/Madam and end with Yours faithfully + full name
b) Dear Mr/Mrs + surname and end with Yours sincerely + full name
- Semi-formal letters can begin with Dear Mr/Mrs + surname and end Best wishes/Yours + first
name/full name
LETTERS OF COMPLAINT
Introduction
Paragraph 1 - reason for writing
Main Body
Paragraphs 2-3 - complaint(s) and justification
Conclusion
Final Paragraph - suggested action to be taken, Closing remarks
Full name
- Letter of complaint is normally written in a formal style.
- Letters should start with an appropriate greeting (e.g. Dear Sir, Dear Brown, etc)
- Mild or strong language can be used depending on the feelings of the writer or the seriousness of the
complaint, but abusive language must never be used
- You should state the reason for the complaint in the first paragraph
- Start a new paragraph for each different aspect of the topic
- Any complaints you make should be supported with a justification
- Complaints and justification can be linked with appropriate linking words and phrases
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