15
Formal
Once again, sincerest apologies for
I hope you will accept my apologies
l hope my apologies will be/are accepted
Informal
I hope you believe me when I say how sorry I am
I can’t tell you how sorry I am
I beg you to forgive me for
There is no excuse for... and I hope you’ll forgive me
APOLOGY LETTER SAMPLES
FORMAL LETTERS
Dear Mrs. Green.
I am writing in response to your letter of 22 July regarding the faulty equipment which was
delivered to your office on 20 July. 1997.
Firstly, we would like to apologise for any inconvenience caused. After looking into
the matter,
we discovered that a number of the word processors of the model you received had a faulty part.
We are at pre-sent waiting for the delivery of replacement parts, and as soon as they arrive we
will send a service representative to correct the problem.
In compensation
for any inconvenience caused, we would like to offer a two-year service
contract completely free of charge. We hope this is acceptable to you. We will contact you as
soon as the replacement parts arrive.
Yours
sincerely,
L. Stratton.
Dear Mrs. Brown.
On behalf of Sunrise Travel, please accept my sincere apologies for your
dissatisfaction with your Caribbean holiday in February.
Due to a computer error we were forced to change your accommodation at the
last minute to what we had been led to believe was a hotel of equally high standard.
Sadly, it was not until later that we discovered the hotel in question did not meet the
requirements demanded of Sunrise Travel accommodation.
As a long established travel company, we are well aware of the upset that can
be caused by problems experienced while on holiday. For this reason, we would like
to offer you a weekend for two in Paris at a top-class hotel as compensation.
Once again, our sincerest apologies for the inconvenience caused. We look
forward to hearing from you.
Yours sincerely,
John Greenway
Yüklə
Dostları ilə paylaş: 
