5
- I am afraid to say I have numbers of complaints about...
- I am sorry to say that I was very disappointed with...
- I was appalled at...
- I feel I must protest/complain about...
Useful phrases:
- We ought to discuss the matter...
- To make matters worse...
- I was very disappointed to find that...
- I would be grateful if you could...
- I should have been informed that...
- The first problem was... Another problem was... The most visible problem...
- I hope you will understand that I was very dissatisfied...
- I believe you can appreciate how disappointed I was when...
- Even though, however, furthermore, firstly, finally etc.
Closing Remarks:
- I would like to hear your explanation for the above problems...
- I would therefore be grateful if you could give me a full refund...
- I would like a full refund as soon as possible...
- I would like to have all or part of my money refunded...
- I am not satisfied with...
- I hope/assume you will replace...
- I trust the situation will improve...
- I hope the matter will be resolved...
- I hope we can sort
this matter out amicably
- I look forward to hearing from you in your earliest convenience to
offer me a complete refund
- I feel I am entitled to a partial refund in addition to an apology for the
inconvenience caused
- I insist you replace the item at once...
- I demand a full refund...
- I hope that I will not be forced
to take further action
- I look forward
to hearing your early reply
- I look forward
to receiving a prompt reply
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