Customer service CRM The customer service CRM system provides customer service representatives and managers with the tools they need to deliver exceptional customer service. Some of the features include customer insights, service interaction history, issue diagnosis optimization, on-demand network connection, AI-assisted conversations and conversation transferring.
Commerce CRM The commerce CRM system gives employees a comprehensive experience with many commerce processes, including order management, component integration, industry-specific capabilities, transparent commerce processes and platform extension.
Related:7 Ways to Use Customer Relationship Management Finance management and accounting SAP provides a comprehensive suite of financial management and accounting systems that give companies the tools they need to keep track of their finances. Here are a few of the finance management systems:
Financial planning and analysis: This system helps finance professionals with strategic planning, forecasting, budgeting, performance management, analytics and reporting.
Accounting and tax management: This system assists professionals with financial accounting and reconciliation, reporting, disclosure, regulation compliance and closing process accounting.
Treasury and cash management: This system includes features like corporate treasury management, cash management, cash flow forecasting, debt management, risk management and investment management.
Accounts payable and receivable: This system provides modules that assist with credit evaluation, risk management, collections, dispute management, billing and invoice management.
