13 Remember any service you were not satisfied with. Write a complaint letter using the template
below.
Dear_______________________ ,
I am writing to complain about_______________________________________________________________
When I
I assume you will
Yours faithfully,
Lesson 10
HUMAN RESOURCES MANAGEMENT
Look
at the pictures. Discuss th
wi
1 Write synonyms for the words a-i.
personnel, achieve, digest, employ, engage,
inspect, reward, progress, investigate, head,
evolve, scan, scrutinize, assurance, compensation,
fire, study, run, selection, direction, worker,
reassign, premium, tenant, develop, hand,
recognize, lead, survey
a. manage
e.g. head, run, lead
b. staff
c. leadership__
d. review_____
e. employee __
f. remuneration
g. succeed ____
h. recruitment _
i. re tire ______
j. h i r e ________
k. insurance
1. learn
2 Number the following units 1-15 considering
the
important steps
in
effective
stafl
management.
Hiring___ ,
selection__1__ ,
providing
direction____ , training____ , retirement____ ,
recruitment 2
,
insurance
survey____ , retraining
team building____ ,
remuneration____ , creating
orientation
placement__
working
conditions
recognition____ .
3 (T10) Listen to the following dialogue and find
out the job title of the interviewee.
“The core component of my each triumph is my
diligence’
Amir Temur
5 2
Scale Up
4 Read the sentences. Listen to the dialogue and write if the statements are true (T) or false (F).
1. The director felt great responsibility, because they used other resources._______
2. You should listen to each member of the group.______
3. Being a good boss means hiring talented people.______
4. Running his own staff was the easiest task for the director.________
5. The appropriate established scheme of management was helpful._____
6. Your administration should enhance decision making abilities of the staff._____
7. The personnel improved their knowledge and skills during the process._______
8. Discipline and equal attitude to all the staff is very important for prosperity of the company.______
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