Table of contents introduction

CHAPTER IV. TECHNOLOGİCAL FACTORS İMPACTİNG AZERBAİJAN

4.1. Tech Growth

“Electronic Government Development Center” public legal entity (hereinafter referred to as “Center”) in accordance with the Decree of the President of the Republic of Azerbaijan Ilham Aliyev dated March 14, 2018 No. 1885 “On measures for development of e-government and transition to digital government” It was established under the auspices of the State Agency for Services and Social Innovations.

In addition to performing the functions of a coordinating body for the formation, maintenance, integration and effective management of state information resources and systems, the Center is also responsible for the promotion of services among the population.

Using modern information technologies, the Center provides information and e-services by government agencies to all citizens, legal entities and individuals, foreign citizens and stateless persons living in the territory of the Republic of Azerbaijan.

The Center's activities mainly cover electronic government services, e-visa issuance and digital payment systems. In order to improve the quality of service, facilitate the use of services and increase citizen satisfaction in these areas, best international practices were studied and innovative innovations were applied, taking into account the needs of citizens.

The Center organizes the exchange of information and provision of electronic services between the information systems and resources of government agencies through the "E-Government" Portal. At the same time, in addition to ensuring the management and operation of the e-Government Portal, it also continues to improve. These measures are being continued through the personal cabinet-based portal MyGov, which laid the foundation for the transition from reactive e-government to proactive e-government.

The Center is also implementing multifaceted measures to develop e-services, including e-services in the areas of government-business (G2B - government to business), business-government (B2G - business to government).

Center, “myGov”, “e-Gov” e-government portals, “ASAN Login”, “ASAN Finance”, “ASAN payment” system, “ASAN Visa”, “e-Agro”, “e-Procurement”, “e -Provides the activities of "License", "e-auction", "ADRA Permits System", "Construction Permit System", "Permit Obtaining and Monitoring System" and other ongoing projects.

The e-government portal myGov was created by the e-Government Development Center under the State Agency for Citizen Services and Social Innovations under the President of the Republic of Azerbaijan.

The purpose of the myGov portal is to facilitate the work of citizens, ensure transparency and efficiency through the provided electronic services, ensuring the transition from reactive services to proactive services.

MyGov is a system of electronic services that connects citizens, government and business on a single platform based on the concept of preventive government. Citizens can register on the myGov portal (www.mygov.az) to create their personal accounts and get acquainted with the personal information provided by government agencies, apply for services electronically, obtain e-references and other documents, confirm the accuracy of their information, they can also regulate the transfer of information to other agencies. The citizen also has the opportunity to track the history of all types of transactions in his personal account (access to the office, means of access, use of services, exit).

Functions of the portal:

1. Access of personal information by a citizen. Citizens can access their personal, financial, educational and other information through myGov. MyGov personal cabinet raises citizen-state relations to a new level by reflecting citizens' information in real time.

2. Informational and reminder notices. When the information about the citizen is updated, when the validity period of any of his documents expires and new services are added to the system, the citizen is sent notifications of this nature through the personal account.

The following notifications are sent to the citizen's personal account through the portal www.my.gov.az:

• Notices of the need to change passports, driving licenses and other documents;

• Notifications on updating information on citizens;

• Notification of changes in the legal status of the power of attorney;

• Notification of system changes and new services;

3. Transfer of information to other institutions. At present, a citizen can upload his information in the form of a reference and pass it to other agencies. In the soon-to-be-updated version of the portal, a request will be sent to the citizen's personal account by the relevant agencies, and only after the citizen's approval, the information about him will be transferred to a third party.

4. Opportunity of the citizen to apply to institutions. Through the personal cabinet, the citizen can send their views, comments, complaints and suggestions to the relevant authority. At the same time, a citizen can apply to the relevant body about incorrect information about himself in the system.

5. Use of e-services provided by government agencies. Systems and services of various agencies are integrated into the portal. Every citizen can access the personal account and use the electronic services provided by government agencies. Work is underway with other government agencies to integrate non-citizen information about the citizen.

The e-government portal was created using modern information technologies to create conditions for government agencies to provide information and e-services to all citizens, legal entities and individuals, foreign citizens and stateless persons living in the territory of the Republic of Azerbaijan. The main activities of the portal include the implementation of all services electronically through a single platform, applying the principle of "one stop shop" between citizens and government agencies.

The portal serves the centralized provision of electronic services of government agencies, the use of these services by citizens, access to information from government agencies connected to the portal (databases, information retrieval systems, registers and other information resources) in the manner prescribed by law.

The System for Obtaining Permits and Monitoring during the Implementation of the Special Quarantine Regime was developed by the e-Government Development Center in cooperation with the Ministry of Internal Affairs (MIA). The system is designed to obtain permits for citizens to operate and leave their homes during the application of a special quarantine regime in the territory of the Republic of Azerbaijan.

Public and private organizations are allowed to obtain permits for their employees to operate during the special quarantine regime through the portal.e-gov.az. Employees' information is registered on the portal by the authorized person of public and private organizations. The information is then confirmed by the system and transmitted to the relevant system of the Ministry of Internal Affairs. The authorized user of the system seal here can see the current status of the permissions and, if necessary, edit or delete them. In addition, the seal of a public or private organization can authorize another person to use it through an authorized personal system and facilitate the process.

The seal of state organizations and private organizations is entered into the authorized personal permission.e-gov.az portal through "ASAN Login". Access to the system is carried out through "Asan Imza" and "Electronic Signature" available in "ASAN Login".

Citizens have the opportunity to view the status of permits obtained by the organization or institution in which they work by accessing the e-government portal www.mygov.az in their personal offices.

8103 SMS Permission System is used to obtain permission for citizens to leave their homes during the application of the special quarantine regime. The system has the functions to issue a limited number of permits to each citizen per day, to process the relevant code and the serial number of the ID card, to approve or cancel applications for a permit.

Citizens can send a special code indicating the purpose of the permit and the serial number of the ID card to the short number 8103 from any mobile number. SMS Permission System, which does not require any service fee, automatically responds to sent permission messages within 1 hour. The response to the citizens' appeal is indicated in the SMS with the period of validity of the permit, and citizens can leave the place of residence only after receiving a positive response.

The 8103 SMS Permit System, designed for citizens to leave their homes for necessary purposes, has 3 codes on the purpose of permits.

• Code number 1 is related to urgent medical necessity and receiving treatment on any schedule. Permission is issued within 3 hours, once a day within the district and city. If the duration of the treatment procedure is extended, the period of return is determined by a certificate issued by a doctor.

• Code number 2 is for leaving the place of residence due to the need to purchase food and other daily necessities, as well as medicines, and to use banking and postal services. Permission is granted once a day for 3 hours.

• Code number 3 is for attending the funeral of a close relative. There are no restrictions on the use of code number 3.

In case of abuse of any code, the system notifies the user that the permission is not accepted.

For example, citizens of the Republic of Azerbaijan wishing to obtain a permit to leave their place of residence due to the need to purchase food and other daily necessities, as well as medicines, use banking and postal services must send an SMS with the content 2 AZE 1111111 to the short number 8103.

Foreigners or stateless persons temporarily or permanently residing in the Republic of Azerbaijan, as well as foreigners or stateless persons whose temporary stay in the territory of the Republic of Azerbaijan has been extended may obtain a permit by sending the permit code, serial number of the identity document to 8103.