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2.3. Policy recommendations
The use of ICT along the supply chain is set for massive growth. These technologies have played,
and will continue to play, a key role in transforming logistics and supply chain planning. Therefore,
ICT will be an important area for the development of policies to support the performance of global
logistics networks.
i) Need to promote the strategic use of ICT
Many companies are either not fully using the possibilities of ICT or are not well positioned to
reap the benefits from their ICT investments. Managers often lack a framework for deciding which
technologies are best for their particular company’s situation, or lack understanding of how to manage
the new technology and how to adjust their work procedures. Though it is clear that sharing of
information creates benefits to the supply chain as a whole, many companies start by optimising their
internal processes before paying attention to their external relations.
It needs to be understood that advanced logistics systems, embracing intermodal transport, can be
realised through the strategic use of ICT. Institutional re-engineering or new organisational culture, as
well as new information infrastructure may be needed to realise the potential benefits of these
technologies.
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