SPECIFIC ASPECTS OF COMPETITIVE MANAGEMENT OF SERVICES AND PROCESSES INFORMATION TECHNOLOGIES Abduxalilov Boburjon Zuxridin ugli - Director of the Andijan College of Information Technologies Annotation. This article provides the basics for the implementation of the sequence of solving strategic problems within the framework of the practice of ITIL v3, v4, providing characteristic indicators of the competitiveness of the assets of organizations conducting activities in the field of information technologies. Keywords: IT provider, IT service, ITIL v3, ITIL v4, IT activity, information technology, IT process, IT asset Kirish. So‘n
ggi 20 yil ichida IT provayderlar-
ning raqobatbardoshlik ko‘rsatkichi biznesning bar
-
cha bo‘g‘in iste’molchilarining talablarini
bajarish-
dagi IT provayderlar kompetensiyalari, tashkilotlar-
ning biznes jarayonlari reinjiniringi va ERP-tizimla-
rini (Enterprise Resource Planning
–
tashkilot
resurslarini rejalashtirish) tatbiq etishi bilan bog‘liq
ekanligini ko‘rsatib kelmoqda. Shu nu
qtayi nazar-
dan IT provayderlar xizmatlarni taqdim etishda
ITIL v3 va ITIL v4 eng yaxshi amaliy usulbiyotlar-
dan foydalangan holda o‘z aktivlaridan foydalanish
bo‘yicha raqobatbardoshlikda ustunlik
k
a ega bo‘lib
,
boshqaruv tizimida qo‘llaniluvchi axborotla
rning
ishonchlilik sifatini oshirish bilan mutassil
shug‘ul
-
lanmoqda. Bu,
o‘z navbatida
,
O‘zbekiston sharoitida
IT kompaniyalarning IT-servis va IT-jarayonlarini
boshqarishning raqobatbardosh eng yaxshi amaliy
usull
arini ishlab chiqish zaruratini tug‘dirad
i.
