For Merit standard, learners will give a clear, accurate and well-reasoned analysis of
how well the existing business process supports the organisation’s stated requirements.
They also need to provide a well-explained justification of each aspect of their plan to
improve the business process, referring to both their own ideas and the feedback they
obtained on the plan. They must explain why they included each aspect of their plan, the
purpose of each aspect and how it helps to ensure the success of the implementation of
the improved business process.
For Pass standard, learners will provide evidence that they have used appropriate
methods to collect information on the specific process they are investigating, such as
interview recordings, observation reports or copies of documents. They must provide
detailed, annotated diagrams that model the process, showing its subprocesses and
activities and interrelationships with other processes. They must also provide a clear
assessment of the process, identifying strong and weak aspects and identifying realistic
potential improvements.
Learners must develop a well-thought-out and realistic plan to modify the specific
process they have been investigating. The plan will include use of technology and must
consist of annotated diagrams, clearly showing how the reengineered process will work,
including subprocesses, activities and interrelationships. Learners also need to explain
the methods they will use to manage the change to the process. They must obtain
feedback on the plan, preferably from someone with business experience who can
provide helpful advice on the suitability of the plan. This feedback will be used to refine
the plan.
Links to other units This unit links to:
•
Unit 2: Creating Systems to Manage Information
•
Unit 5: Data Modelling
•
Unit 14: Customising and Integrating Applications
•
Unit 19: Enterprise in IT.
