Appendix E: Cognitive Communication Competence: Respondents will be asked, “Rate the degree to which each of the following statements applies to you, using the
scale:” (scale: 1 = never true of me; 2 = rarely true of me; 3 =sometimes true of me; 4 = often true of me; 5 =always true of
me)
Types of
Cognitions
Question Wording
Before a conversation I think about what people might be talking about.
Before a conversation I mentally practice what I am going to say.
Before a conversation I think about what I am going to say.
When I first enter a new situation I think about what I am going to talk about.
Planning
Cognitions
During a conversation I think about what topic to discuss next.
When I first enter a new situation I watch who is talking to whom.
When I first enter a new situation I try to “size up” event.
Generally, I study people.
Modeling
Cognitions
Generally, I am aware of people’s interests.
During a conversation, I am aware of when a topic is “going nowhere.”
During a conversation, I am aware of when it is time to change the topic.
During a conversation, I pay attention to how others are reacting to what I am saying.
Presence
Cognitions
During a conversation, I know if I have said something rude or inappropriate.
After a conversation, I think about what the other person thought of me.
After a conversation, I think about my performance.
After a conversation, I think about what I said.
After a conversation, I think about what I could have said.
Reflection
Cognitions
After a conversation, I think about what I have said to improve for the next conversation.
Generally, I think about how others might interpret what I say.
Generally, I think about the consequences of what I say.
Generally, I think about how what I say may affect others.
Consequence
Cognitions
Generally, I think about the effects of my communication.
COMMUNICATION COMPETENCE FACTORS AS MODERATORS TO THE RELATIONSHIP BETWEEN USER
