Communication competence factors as moderators to the relationship between user participation and information quality


PARTICIPATION AND INFORMATION QUALITY



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PARTICIPATION AND INFORMATION QUALITY
Journal of Information Technology Management Volume XX, Number 4, 2009
17
[37] Spitzberg, B.H. and Cupach, W.R., Interpersonal
Communication Competence, Sage Publications,
Beverly Hills, CA, 1984
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Relational Competence: A Review of Assumptions
and Evidence,” Papers presented at the Speech
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MA, November, 1987.
[39] Tait, P., and Vessey, I. "The Effect of User
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1988, pp. 91-108.
[40] Wagner, J.A. III, Leana, C.R., Locke, E.A., and
Schweiger, D.M. "Cognitive and Motivational
Frameworks in U.S. Research on Participation: A
Meta-Analysis of Primary Effects," Journal of
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[41] Wiemann, J.M. and Backlund, P. "Current Theory
and Research in Communicative Competence,"
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[42] Yoon, Y., Guimareas, T., and O’Neal, Q.
"Exploring the Factors Associated With Expert
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ACKNOWLEDGEMENTS
The authors would like to extend
sincere thanks to Dr. Ronald Wilkes for his invaluable
advice and efforts in contacting organizations to
participate in this study.
AUTHORS BIOGRAPHIES
Brian D. Janz is the Suzanne Palmer Downs
Professor of MIS and Director of Executive Education at
the Fogelman College of Business and Economics at The
University of Memphis. He also serves as the Associate
Director of the FedEx Center for Supply Chain
Management at the University of Memphis. Dr. Janz’s
research interests focus on how information technologies
affect organizational strategy, design, and knowledge
worker behavior. Specifically, he is interested in the
effects that knowledge management and information
technologies have on organizational supply chain
management, systems development, and overall business
intelligence. His most recent research is focusing on the
implementation and use emerging technologies in the
healthcare industry. Brian’s research has been published
in book chapters as well as many academic and
practitioner journals as including MIS Quarterly, Decision
Science, Communications of the AIS, Journal of MIS,
Personnel Psychology, Journal of Database Management,
Journal of Information Technology Management, and
Information and Management. In addition, Dr. Janz
serves on the editorial review boards for numerous
journals. Dr. Janz has over 25 years of experience in the
information systems field working for The University of
Minnesota, IBM, Honeywell, and General Motors, as well
as consulting with Fortune 500 companies and
governmental agencies. Dr. Janz did his bachelor’s degree
work in electrical engineering at both The University of
Wisconsin and The University of Minnesota, and earned
an MBA and a Ph.D. from the Carlson School of
Management at the University of Minnesota.

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