Conference Paper · March 023 citations reads 163 authors

Conclusion 
ICT has had a significant impact on service delivery in the public sector, improving the quality and 
speed of services, enhancing citizen participation, and increasing government efficiency. However, there are 
also several challenges that must be addressed, including the risk of a digital divide, data privacy breaches, 
and technology dependency. Policymakers must take steps to address these challenges to ensure that the 
benefits of ICT are maximized. 
Overall, the adoption of ICT in the public sector is essential for improving service delivery and 
enhancing citizen participation. By ensuring that everyone has access to ICT, implementing robust data 
protection policies, and having backup systems in place, the government can ensure that citizens have access 
to high-quality, efficient, and secure services. The potential benefits of ICT in the public sector are significant, 
and policymakers must continue to explore new ways to leverage technology to improve government services 
and increase citizen engagement. 
References 
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Heeks, R. (2017). ICT4D 2.0: The next phase of applying ICT for international development. Computer, 50(1), 26-33. 

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