increase in no. of customers)
different quarters. They have
in place. Even the banks
operations.
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Factors influencing new product development…
n° 11 – Journal of Innovation Economics – 2013/1
101
role in developing the new financial products. This can also be understood
given the fact that there is very less market competition and huge demand of
loan products among the rural customers. According to this research study,
the points critical for developing new products are listed hereunder:
The experience and interest of promoters and chief functionary
•
drive the organization’s product development strategy.
Sometimes, the products are developed to suit the need of the or-
•
ganization. However, later on modifications can be carried out con-
sidering the customers’ demands and preferences.
Product should be developed keeping in view the organizational
•
strengths and capacity.
Obviously, the market conditions play an important role, which can
make the MFIs follow a “push strategy” rather than “pull strategy” in the
marketing of their financial products. The present research also supports the
hypotheses that MFI own institutional strengths and weaknesses rather than
market opportunities, play more important role in designing the microfi-
nance products. It further points out that at present, given the huge mar-
ket potential and low competition, whatever loan products are developed,
would be successful among the customers. However, in India, the process of
product development based on customer requirement has started, albeit at a
low scale and in a fragmented manner. Hopefully, Indian MFIs would learn
from the market over time when customers would start discriminating the
different attributes of loan products offered by MFIs.
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