36.2The service is provided by a third party iPass Inc “iPass”.
36.3In this section:
“Client Software” means software used in connection with the Telstra Global Wi-Fi service consisting of the executable version(s) of the iPass proprietary client software code, including any updates to it and associated end user documentation. Telstra or iPass may provide you with updates that replace the current version
"End Users" means your end users who are registered and permitted access to the Telstra Global Wi-Fi service and includes your employees and officers who you have provided access to the Telstra Global Wi-Fi service.
Functionality of the Telstra Global Wi-Fi service
36.4The Telstra Global Wi-Fi service includes the following:
a Client Software licence for each End User for use of the Client Software, subject to the Terms of Use set out in clause 36.43;
a self service portal where employees can self register for Telstra Global Wi-Fi, download the Client Software and configure the Client Software;
internet access services overseas using the Telstra Global Wi-Fi networks provided by iPass Inc. (Global Roaming Footprint). You cannot access the internet in all countries on the Global Roaming Footprint. A list of countries where it is available is listed at http://www.ipass.com. iPass may amend the list at any time. Access to the Global Roaming Footprint is subject to the Terms of Use set out below;
a monthly report on End Users (if you subscribe to a Day Pass); and
access Telstra's Global Wi-Fi Service Desk to raise a fault ticket.
36.5Customers who subscribe to an Enterprise Pass Plan will also get access to an administration portal where they can:
Configure the Client Software and customise the way End Users receive the Client Software. This functionality is dependent on device type.
Use the Client Software on a Desktop as part of your standard operating environment (SOE) to assist End Users connect to internal company Wi-Fi and Virtual Private Networks (VPN). This functionality is dependent on device type.
Register employees centrally on their behalf (rather than employees needing to self register)
Eligible Devices
36.6In order to receive the Telstra Global Wi-Fi service, you must also acquire or already have an eligible Desktop or eligible Smart Device (together Eligible Equipment).
36.7An eligible Desktop is a personal computer with Wi-Fi capabilities running Microsoft Windows XP or later operating systems or Apple Mac.
36.8An eligible Smart Device is a Telstra approved smartphone or tablet which allows you to access the Telstra Global Wi-Fi service. Some eligible Smart Devices may also be used as a tethered modem to access the Global Wi-Fi service on an eligible Desktop, but not all eligible Smart Devices can be used in this way. On your request, Telstra will advise you of which eligible Smart Devices can be used as a tethered modem.
36.9Telstra provides no guarantee that BYO Eligible Equipment will be compatible with the Global Roaming Footprint or software client.
Eligibility to access the Telstra Global Wi-Fi service
36.10To access the Telstra Global Wi-Fi service you must subscribe to a Day Pass or an Enterprise Pass Plan.
36.11To be eligible to subscribe to a Day Pass or an Enterprise Pass Plan:
cannot have an existing Enterprise Mobile Broadband Plus service.
36.12You cannot subscribe to both a Day Pass and an Enterprise Pass Plan.
Day Pass
36.13A Day Pass gives you access to the Telstra Global Wi-Fi for twenty-four (24) consecutive hours (Day Pass Period).
36.14The Day Pass Period commences when an End User first connects their compatible Desktop or Smart Device to a Wi-Fi hotspot from the Global Roaming Footprint.
36.15We will charge you and you must pay us $15 per End User per Day Pass Period.
36.16An Enterprise Pass Plan gives you unlimited access to the Telstra Global Wi-Fi for a minimum monthly fee. We will charge you and you must pay us:
the minimum monthly fee of $2500 per month (which gives you access for up to 100 End Users), and
$20 per month (for every End User over and above the 100 End Users referred to in clause 36.16(a).
For example, if you take up an Enterprise Pass Plan for 105 End Users, you must pay us $2600 per month (which consists of the minimum monthly fee of $2500 and $100 for the five additional End Users at $20 per month).
36.17We will charge you the access fees set out in clause 36.16 even if some or all of the End Users are not roaming overseas for the month (or part of that month).
Use of our Telstra Global Wi-Fi service
36.18Each End User must register for the Telstra Global Wi-Fi (or you can register End Users on their behalf), download Client Software and configure this Client Software before they can access the internet on the Global Roaming Footprint.
36.19You are responsible for the use of your Telstra Global Wi-Fi service by your End Users.
36.20Each End User may access the internet on the Global Roaming Footprint on an aggregate maximum of 3 eligible Desktop devices or eligible Smart Devices.
36.21 You are responsible for ensuring that your End Users do not share their credentials with others (including other End Users). If we identify that a non-registered user is accessing the Telstra Global Wi-Fi service with an End Users credentials or that the credentials are being used to access the Global Roaming Footprint by more than one of your End Users, Telstra may provide you with written notice of this and if you do not rectify the conduct within 5 days following the notice date, Telstra may suspend or terminate your access to the Telstra Global Wi-Fi service, or charge you for the additional use in accordance with the charges set out in clause 36.16 . Although Telstra will use its reasonable care and skill in providing you the Telstra Global Wi-Fi service, due to the nature of telecommunication and Wi-Fi networks, Telstra does not guarantee that the Telstra Global Wi-Fi service will provide you with a continuous connection.
