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Telstra will provide information about the limitations in the above clause to you on request



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36.22Telstra will provide information about the limitations in the above clause to you on request.


Term and Termination

36.23Telstra may exit the Telstra Global Wi-Fi services, our Day Pass and our Enterprise Pass Plan at any time by giving you 30 days written notice.

36.24Our Enterprise Pass Plan is offered on a casual basis, and you may terminate your plan at any time. If you terminate your plan part way through a billing period, your access fees will not be pro-rated for that month. Client Software must be deleted and uninstalled from all devices.


Usage Restrictions

36.25You must comply, and ensure that your End User’s comply with the Telstra Global Wi-Fi Terms of Use.

36.26In using any part of the Telstra Global Wi-Fi service, you must also ensure that your End Users:


        1. must ensure that login names, passwords or any other authentication information or devices remain secret and secure, and that each set of login information is accessible to and used by only one End User;

        2. must not:

          1. engage in any act of a malicious nature which may reasonably result in harm or damage to another person's service or privacy;

          2. operate mail list, listserv, 'auto-responders', 'cancel-bots' or similar automated or manual routines which generate excessive amounts of net traffic, or disrupt net newsgroups or email use by others;

          3. attempt to intercept, redirect, or otherwise interfere with communications intended for others;

          4. use the Telstra Global Wi-Fi service to deliberately send excessively large attachments to one recipient;

          5. alter, add, remove or modify source IP address information or use forged headers (a.k.a. "spoofing") in an effort to deceive or mislead;

          6. attempt to fraudulently conceal, forge, or otherwise falsify an End User's identity in connection with use of the Telstra Global Wi-Fi service;

          7. use the Telstra Global Wi-Fi service to knowingly commit verbal or written threats towards another person. This may include posting or transmitting a person's real life information (name/address/phone number) in a malicious manner;

          8. use the Telstra Global Wi-Fi service to send threatening or harassing messages which suggest that the sender is planning to engage in some type of criminal activity. Generally threats to public officials, references to bombings, bank heists, and activities that threaten national security, are considered serious violations; and

          9. attempt to defeat any idle timer or system tool intended to enforce the part-time and personal nature of an End User's connection, including the use of pingbots and other methods of avoiding timing disconnection.

Hardware and Software obligations

36.27You :


        1. agree to accept and comply with any Telstra Global Wi-Fi Terms of Use for the Client Software (and any updates to the software) that are made available in Telstra's application form, in this Agreement or as notified by Telstra from time to time;

        2. must install, manage and maintain any software or hardware required for the Global Wi-Fi service in accordance with Telstra's reasonable directions;

        3. must ensure that your Desktops or Smart Devices meet any technical requirements notified to you by us from time to time;

        4. are solely responsible for maintaining your software, hardware and systems including the selection and installation of software (including operating system) patches and updates;

        5. are solely responsible for any use of the Telstra Global Wi-Fi service by you, and End Users or any third party whether authorised or not.

Intellectual Property

36.28You will not own any intellectual property rights in relation to the Telstra Global Wi-Fi service.

36.29If Telstra provides you with any documents, processes or software as part of the Telstra Global Wi-Fi service, Telstra (or its licensors) own the intellectual property rights. You must immediately inform Telstra if you become aware of any infringement or suspected infringement of intellectual property rights.


Special additional privacy terms for the Telstra Global Wi-Fi service

36.30In relation to you and each of your End Users:


        1. you acknowledge that in order to use the Telstra Global Wi-Fi service, you must provide the following information to Telstra and our service provider:

          1. user name/identification; and

          2. domain/realm.

        2. In order to provide the Telstra Global Wi-Fi service to you, Telstra and our service provider may collect the following information:

          1. authentication domain and user name/identification;

          2. date, time and duration of session;

          3. technical or network data provided to or obtained by Telstra in connection with the provision of the Telstra Global Wi-Fi service;

          4. device registry; and

          5. country, state, and city where the Telstra Global Wi-Fi service was used (collectively the Information).

        3. As indicated above, when an End User uses a Telstra Global Wi-Fi service on the Global Roaming Footprint, Telstra and our service providers will be able to identify where the End User is located. The Information is required to supply the Telstra Global Wi-Fi service (including support services) and to invoice you (as applicable). Location technology will not be used for any purpose other than providing the Telstra Global Wi-Fi service to you and ensuring authorised use of the Telstra Global Wi-Fi service on the Global Roaming Footprint. Telstra and our service provider consider our ability to locate where an End User is when using a Telstra Global Wi-Fi service on the Global Roaming Footprint to be fundamentally necessary to enable Telstra and our service provider to provide the Telstra Global Wi-Fi service. Therefore if you object to Telstra’s use of location identification technology, you should not use the Telstra Global Wi-Fi service.

        4. Telstra may disclose the Information to third party service providers in Australia and overseas. These third party service providers may use and disclose the Information, both in Australia and overseas, to provide services to you, or to provide services to Telstra that will enable Telstra to provide the Telstra Global Wi-Fi service to you.

        5. Telstra and our service provider will obtain calling line identification (CLI) data (the telephone number used to connect to the Telstra Global Wi-Fi service) when an End User uses the Telstra Global Wi-Fi service, regardless of whether or not calling number display has been blocked or if the End User is using a silent telephone number. However, Telstra and our service provider will only use the End User's CLI data for purposes connected with the provision of the Telstra Global Wi-Fi service (such as fraud prevention) in accordance with the Telecommunications Act 1997 (Cth) and other applicable laws. Telstra will not disclose the End User's CLI data to third parties except as permitted by law.

Service Levels

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