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16.4If you access MDUM over the Internet using a computer, you will have the option of registering one or more mobile Services. You will then be able to access MDUM information for each of those Services. If you add or remove a mobile Service on MDUM, that Service will also be added or removed from PocketNews. Similarly, if you add or remove a mobile Service on PocketNews, that Service will also be added or removed from MDUM.

16.5If you access MDUM over the Internet using a computer and have a Telstra Business or Telstra Enterprise and Government Online Services login, your MDUM service will display all the mobile services linked to that login.

What information is available using MDUM?

16.6Except as set out below, MDUM provides an estimate of packet data usage for:

(a)GSM/GPRS;

(b)3G; and

(c)Next G/HSDPA; and

16.7MDUM information is available on demand. If you have a data bundle plan you can request MDUM Usage Notices via SMS to give you updates on MDUM information. MDUM on demand and Usage Notices provide you with an estimate of recent data usage and estimated charges.

For example, MDUM on demand will show the dates of your most recent mobile data sessions, the amount of data you downloaded and estimated charges for those sessions. MDUM Usage Notices will notify via SMS you when MDUM estimates that your data usage has reached 50%, 85% or 100% of your monthly data usage limit.

Limitations

16.8MDUM only shows estimated data usage and estimated charges. Estimated charges will include estimated GST but will not include discounts that may only be applied to your account when your bill is issued. You should not rely on these estimates and should use MDUM as a guide only. Check your bill for a full list of actual charges.

16.9MDUM on demand information will generally be current to within 6 hours but will only include information on closed mobile data sessions. If you do not close a mobile data session, MDUM will not include data from that session in the on demand information, and it will only be included 24 hours after the session is closed. For large customers who first use the MDUM service on these terms on or after 11 June 2010, if you have one thousand or more mobile services linked to your MDUM service, on demand information will generally be current to within 30 hours.

16.10MDUM SMS Usage Notices are only available to customers with supported data bundle plans.SMS Usage Notices will generally be current to within 6 hours but will only include information on closed mobile data sessions.SMS Usage Notices are only intended to serve as a guide and will not prevent you from incurring extra charges for exceeding your monthly data usage limit.

16.11MDUM email notifications will generally be current to within 36 hours, and are sent at 9am EST for all mobile services that have exceeded 50%, 85% and 100% of included usage the previous day. The email notifications will only include information on closed data sessions. An email report will not be sent if none of your services have exceeded 50%, 85% and 100% of their included usage. Email notifications should be used as a guide only and will not prevent you from exceeding your included usage. Please check your bill for a full list of actual charges.

16.12The MDUM service cannot support excessive numbers of services registered to a single MDUM service. For large customers who apply for the MDUM service on or after 11 June 2010, we may refuse to provide you with the MDUM service if in our reasonable opinion your use of the MDUM service, will cause detrimental effects to our services, systems or networks.

Charges

16.13There are no subscription costs or carriage fees for using MDUM, including Usage Notices.

173G and Next G Video Service

What is the 3G and Next G Video Service?

17.1Our 3G and Next G Video Service allows you to access a range of services over our 3G and Next G networks with an approved 3G or Next G compatible handset and compatible SIM. These services include:

(a)Video calling - you can make and receive video calls to and from other 3G or Next G compatible handsets and, on selected 3G and Next G handsets, you may be able to make video calls to registered users of personal computers connected to the internet;

(b)Video MessageBank - if you have a post-paid service you will automatically receive our Video MessageBank service which will answer calls you receive and do not answer. If you have a pre-paid service you can elect to receive our Video MessageBank service. Your callers will be able to leave a message for you to access later. See this Part and the Video MessageBank section in Part F Managing Calls of the Telstra Mobile section of Our Customer Terms for further information; (to see these terms – home and family customers click here; business and government customers click here.)

(c)3G and Next G data and content services - you can access 3G and Next G data and content services through BigPond Mobile Services. See the Part H - BigPond Mobile Services of the Telstra Mobile section of Our Customer Terms further information; (to see these terms – home and family customers click here; business and government customers click here.)

(d)POP email - you can access POP email via your mobile email account. See the Part H - BigPond Mobile Services of the Telstra Mobile section of Our Customer Terms further information. To see these terms – home and family customers click here; business and government customers click here.

Other services that you use with your 3G or Next G handset such as voice calls, text messages (SMS) and picture and video messages (MMS) are covered by the terms of your mobile plan and the terms in the Telstra Mobile section of Our Customer Terms.

Availability

17.2You can only use the 3G and Next G Video Service if you are a post-paid customer on a Telstra Mobile Member, Casual or Phone Plan, Telstra 3G and Next G Cap Plan, Telstra 3G Mobile Phone Cap Plan, Telstra Phone or Member Plan Ultimate, Get Connected Plan, communic8 Post-Paid Subscriber Call Plan, Home/Office and Mobile Cap Plan, Telstra Business Talk Plan/Untimed^* Plan, Telstra Business Member, Casual or Phone Plan, Telstra Business Premium Mobile Member or Casual Plan, Telstra Business Choice Capped Plans, Telstra BusinessMobile Select Plan, Telstra Next G Cap Plan or any other plan approved by us or if you are a pre-paid customer.

Handsets and SIMs