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17.3You need an approved 3G or Next G compatible handset containing a compatible SIM to access the 3G and Next G Video Service.

17.4We make no promises about the performance or suitability of a non-approved Telstra 3G or Next G handset on our network and we do not make promises about the use of your Telstra approved 3G or Next G compatible handset on another phone company’s network.

17.5If you are upgrading from an existing Telstra mobile GSM service, you will be required to replace your old SIM with a new SIM compatible with your new Telstra 3G or Next G handset. You may lose any information stored on your old SIM and your previous handset when you upgrade to a 3G or Next G compatible handset.

17.6You must not activate a pre-paid service with a Telstra 3G SIM. If you do this, we may notify you and require you to return your Telstra 3G SIM within 14 days. If you do not return your Telstra 3G SIM within 14 days, this will be a material breach by you of Our Customer Terms.

Coverage and handover

17.7You can only access our 3G and Next G Video Service in the 3G and Next G coverage areas supported by your compatible handset.

17.8The coverage area of our 3G and Next G networks is not equal to the coverage area of our GSM network. For the latest coverage information, see Telstra Mobile - Networks and Coverage - Our Coverage - Coverage Maps

17.9Although we use reasonable care and skill in providing the 3G and Next G Video Service, due to the nature of mobile networks, there may be places within our 3G or Next G coverage areas where access to our 3G and Next G Video Services is limited or unavailable, for example in high-rise buildings.

17.10Usually when you receive a text message, your phone will tell you the time you received it, based on the local time of the state you were in at the time the message was received. However, if you receive a text message while in a 3G or Next G coverage area in South Australia, the time you received the text message will be shown in Australian Eastern Standard Time.

Use

17.11You must not call or send messages to people if you know or should know that they do not want to receive calls or messages from you.

17.12You are responsible for the calls you make and the messages you send. You must not send messages that are inappropriate or offensive to the person you are sending them to. You must not engage in messaging activity that interferes with or compromises any other person’s use of the 3G and Next G Video Service (such as spamming another person).

17.13You must not send content that is owned by another person without their consent.

17.14We may suspend your ability to use the 3G and Next G Video Service if your use of this service adversely impacts the operation of our network and/or other customers’ enjoyment of our network. We will tell you before this happens.

Video calling - general

17.15Video calling allows you to receive video calls from other 3G or Next G handsets and to make video calls to other 3G or Next G handsets. If you have a 3G or Next G handset that supports video calling to a personal computer, you will be able to make video calls to registered users of eligible personal computers.

17.16You can use your 3G or Next G handset to make international video calls to 3GSM customers of mobile carriers in selected countries where we have arrangements in place. For a list of these countries see http://www.telstra.com.au/mobile/products/overseas/roamingoutbound.cfm#3g_roaming.

17.17Unless an international video calling rate has been specified in this Part G – Data Services, a video call to an international mobile number is charged at the international call rate, as set out in Part D – Other Call Types in the Telstra Mobile section of Our Customer Terms.

Video calling to another 3G or Next G mobile

17.18To make a video call to a 3G or Next G handset, both you and the person you are calling must be in a 3G or Next G coverage area (as applicable). If the person you are video calling is not in a relevant coverage area or does not have a compatible video phone, the video call will be unsuccessful and you will have the option to make a voice call instead. If the person you are video calling is not answering, is on another call or their phone is switched off, the video call will divert to their Video MessageBank.

17.19If you or the person you have video called move out of a 3G or Next G coverage area (as applicable), your video call will drop out and you will have the option to call the person back with a voice call or move back into a relevant coverage area and make another video call.

17.20When you answer a video call in a 3G or Next G coverage area (as applicable), the caller will be able to see you (or anything that your video camera is pointed at). If you do not want the caller to see you, you can then choose to turn off the video component after you have accepted the video call. However, the caller will still be charged for making a video call. The audio component of the call will default to the mobile phone’s loud speaker, but you can use a headset if you want privacy. See your handset manufacturer’s user guide for further information.

17.21If you have a 3G handset, you will be able to roam seamlessly between our 3G and our GSM networks whilst making voice calls.

Video calling to a registered user of a personal computer

17.22If you have a 3G or Next G handset that supports video calling from a mobile to a personal computer, you can also make video calls to eligible personal computers of users who have registered with Telstra via www.telstra.com/video/pcregistration and are connected to the internet via broadband. We do not recommend making video calls to a personal computer connected via a dial-up service, as the video call quality is extremely poor.

Video calling charges - general