22.40Momentum will operate a helpdesk that you may contact for support in relation to your use of your m-View mobile and MAVEO video streaming. This helpdesk will operate between the hours of 9am to 6.00pm (AEST) on business days and can be contacted by phone on 1300 703 199
22.41The following words have the following special meanings:
business day means any day, other than a Saturday, Sunday or recognised public holiday in the state in which your premises are located;
Momentum means Momentum Technologies Services Pty Limited;
Severity level 1 (Critical) means a disruption to your m-View mobile and MAVEO video streaming service which means that your core business functions, as made available through the m-View mobile and MAVEO video streaming service, cannot be fulfilled;
Severity level 2 (Major) means a disruption to your m-View mobile and MAVEO video streaming service that prevents any of your end users from doing their normal daily work; and
Severity level 3 (Minor) means a disruption to your m-View mobile and MAVEO video streaming service that prevents the completion of necessary but not urgent work.
23Telstra Mobile Connect Solution
What is the Telstra Mobile Connect Solution?
23.1Our Telstra Mobile Connect Solution ("TMCS") allows eligible business customers with:
(a)devices which are properly configured and certified by us as compatible with TMCS ("devices");
(b)compatible business application software with a valid SSL server certificate, and any other software necessary to run such software ("SSL business application software"); and
(c)any other software, licences and hardware required to use the SSL Business Services,
to:
(d)send and receive data on the SSL business application software over SSL, including allowing them to send email ("SSL Business Services"); and
23.2We supply the TMCS for use by you for business purposes and you must use the TMCS predominantly for business purposes. You must have an Australian Business Number and an Australian billing address.
23.3You can only use the TMCS if you:
(a)have a device for each intended service;
(b)connect (and keep connected) each intended service to:
(i)a Telstra Mobile Connect Plan ("TMCP"); and
(ii)either the Mobile Connect Voice Plan or an Eligible Mobile Voice Plan;
(c)have, and can run, the SSL business application software (including having all necessary server and client access licences);
(d)satisfy other minimum system, hardware, software and licence requirements as advised by us.
23.4Your SSL business application software must:
(a)be connected to the internet;
(b)be configured to the settings (if any) required to access an eligible device; and
(c)have an appropriate SSL certificate installed.
23.5You must set up your SSL business application software so that all data transmitted to a device through such software is encrypted. Any such data that is not encrypted will not be recognised as SSL business Services and will count towards your monthly mobile internet data allowance.
23.6The TMCS is not compatible with pre-paid mobile plans.
23.7It is your responsibility to purchase, install and configure all software & licences to work with the SSL Business Service.
Voice Plan
23.8You must, in addition to the TMCP, have an Eligible Mobile Voice Plan connected to each intended service.
23.9For the purposes of the TMCS, an Eligible Mobile Voice Plan is any post paid voice plan available to our business customers that have a valid Australian Business Number.
23.10We will automatically connect a service to the Mobile Connect Voice Plan (described below) if you fail to elect an Eligible Mobile Voice Plan for that service.
23.11There are additional licence terms which apply to your use of the TMCS. These terms are described in more detail under “Additional Terms” below.
Support
23.12If you connected to a TMCP before 1 June 2011, we will operate a helpdesk for all Microsoft ActiveSync services connected to a TMCP, subject to clause 23.14. If you connect to TMCP on or after 1 June 2011 then we will operate a helpdesk to support eligible devices connected to a TMCP.
23.13This helpdesk can be contacted by your nominated IT administrator by email or telephone. The helpdesk will provide reasonable email and telephone support in relation to your TMCS. The helpdesk will operate twenty four hours a day, seven days a week. The helpdesk will be required to obtain information from your nominated IT administrator. The helpdesk may not be able to assist if your nominated IT administrator is unavailable.
23.14Support services will not be provided in relation to faults or problems with your Microsoft Exchange software which are not related to your ActiveSync Services nor in relation to SSL Business software.
Contract term
23.15If you purchase a device for a service at a subsidised price, you can select a 24 month TMCP with a device, as determined by us, at a subsidised price (“Mobile Connect Plan with Device”).
At the end of your 24 month contract term, the service will continue on the same Mobile Connect Plan with Device and, if applicable, the Mobile Connect Voice Plan, on a month to month basis in accordance with these Our Customer Terms and our agreement (if applicable).
23.16If you purchase a device for a service outright, you can select for that service:
(a)a 24 month TMCP service only (“Mobile Connect SIM Only Plan”); or
(b)a month to month TMCP service only (“Mobile Connect SIM Only Casual Plan”).
At the end of your 24 month contract term, the service will continue on the same Mobile Connect SIM Only Plan and, if applicable, the Mobile Connect Voice Plan, on a month to month basis in accordance with these Our Customer Terms and our agreement (if applicable).
