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23.34In addition, for your Mobile Connect Voice Plan, we will charge you for SMS and MMS in accordance with the Telstra Mobile section of Our Customer Terms.

International roaming is not included

23.35Fees and charges in connection with any use of a device (including for SSL Business Services) whilst the device is roaming overseas are NOT covered by the monthly fee for a TMCP.

23.36Fees and charges in connection with any use of devices connected to a TMCP whilst roaming overseas, are set out in the Part I – Heading Overseas (International Roaming) section of Our Customer Terms. Use of such device whilst roaming overseas will be charged in accordance with Part 1, or if it is not applicable, at the Our Customer Terms rates of the network you are using. We do not, except as set out in the Part I – Heading Overseas (International Roaming) section of Our Customer Terms, make any representation as to the charges or fees in connection with any use of the device whilst roaming overseas.

Additional terms

23.37You acknowledge that the TMCS is not fault-tolerant and is not designed, manufactured or intended for use with on-line control equipment in hazardous environments requiring fail-safe performance in which the failure of the service could lead directly to death, personal injury, or severe physical, property or environmental damage ("high risk activities"). To the extent permitted by law, we, and our suppliers and contractors, expressly disclaim any express or implied conditions or warranty or statutory guarantee of the TMCS for high risk activities.

23.38You agree to our rights under our Privacy Statement. In addition, you permit us to disclose to our suppliers and contractors all data generated or collected by or for us in connection with our agreement with you, your application for or use of TMCS or your use of services otherwise provided by us to you ("Your Information").

23.39We will take reasonable steps to ensure that our suppliers and contractors keep Your Information confidential and use it in accordance with applicable privacy laws.

23.40Our suppliers and contractors may use Your Information, and disclose Your Information to suppliers or contractors that they engage, under appropriate terms of confidentiality and data handling obligations for the purposes of:

(a)assisting with the provision of the services provided under a TMCP;

(b)determining payment obligations, verifying compliance with licensing requirements, determining channel incentives, and for internal reporting; and

(c)in response to lawful requests from law enforcement authorities.

General

23.41You must ensure each device connected to a TMCP, our services and our networks are used in accordance with our Acceptable Use Policy available www.telstra.com.

23.42Without limiting any other right we may have, we may terminate the access of any service connected to a TMCP to our networks if the use of it adversely impacts the operation and/or other customers’ enjoyment of our network or if you or any service connected to a TMCP breaches a material term of these terms, in accordance with the General Terms of Our Customer Terms (to see these terms business and government customers click here). We will tell you before this happens.

23.43If any regulatory consent or exemption that we require to provide the TMCS to you is not extended or is cancelled or withdrawn, we may terminate our agreement with you. We will tell you before this happens.

24Telstra Mobile Broadband General Terms

For new connections on and from 27 November 2012

What is Telstra Mobile Broadband?

24.1The Telstra Mobile Broadband service allows you to use a Telstra mobile broadband device approved by us in connection with the Telstra Mobile Broadband service (“Capable Device”) to access data over Telstra’s Next G® network. A Capable Device includes a Telstra certified USB, a 3G or 4G enabled tablet or laptop, Telstra Mobile Wi-Fi or gateway device.

24.2This clause applies to you if you access the Telstra Mobile Broadband service under these terms.

24.3You must have an ABN, ACN or ARBN to be eligible to acquire a Telstra Mobile Broadband service.

24.4You are not eligible to acquire a Telstra Mobile Broadband service under this section if you have a 13 digit account number.

24.5If you do not meet our credit requirements, we may not supply you with a Telstra Mobile Broadband service. We will tell you if this happens.

24.6If the other clauses in the Telstra Mobile Section of Our Customer Terms are inconsistent with something in this Telstra Mobile Broadband section of Our Customer Terms, then this Telstra Mobile Broadband section applies instead of the other clauses of the Telstra Mobile Section, to the extent of the inconsistency.

Coverage and handover between networks

24.7For the latest coverage information call Customer Service on 125 111 (call charges apply) or visit www.telstra.com/mobilebbcoverage.

24.8Although we will use reasonable care and skill in providing the Telstra Mobile Broadband service, because the Next G network (which includes 3G, 4G and GPRS network technology) is a radio network you may experience drop-outs from time to time. If your Capable Device is a Telstra certified USB, you may be able to use your Telstra certified USB’s Connection Manager function to ascertain which network technology your device is connected to. For other Capable Devices, the display screen on the Capable Device will indicate which network technology your device is connected to.

24.9A Capable Device will automatically switch between 4G (if it is 4G compatible) and 3G or GPRS network technologies and maintain your connection during data transfers where a minimum of 3G coverage is available and suitable radio conditions exist.  

Usage of Next G network and devices