Psychology 102 (2012): 351–366.
people expect us to communicate powerfully
: Susan Cain,
Quiet: The Power of Introverts in a World That Can’t Stop Talking
(New York: Crown, 2012).
comfortable expressing vulnerability
: see M. Audrey Korsgaard, Bruce M. Meglino, and W. Scott Lester, “Beyond Helping: Do
Other-Oriented Values Have Broader Implications in Organizations?”
Journal of Applied Psychology 82 (1997): 160–177; and
Michael C. Ashton and Kibeom Lee, “Empirical, Theoretical, and Practical Advantages of the HEXACO Model of Personality
Structure,”
Personality and Social Psychology Review 11 (2007): 150–166.
pratfall effect
: Elliot Aronson, Ben Willerman, and Joanne Floyd, “The Effect of a Pratfall on Increasing Interpersonal Attractiveness,”
Psychonomic Science 4 (1966): 227–228; and Robert Helmreich, Elliot Aronson, and James LeFan, “To Err Is Humanizing—
Sometimes: Effects of Self-Esteem, Competence, and a Pratfall on Interpersonal Attraction,”
Journal of Personality and
Social Psychology 16 (1970): 259–264.
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