Annual report

Enabling Functions
| Accountability and agility 
173

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Following an external review by Accenture and 
several IT audits, three core change areas were 
identified for the IFRC to make its digital trans-
formation capacity and capability future-proof:
•
Adopt a digital product (development) and 
service delivery model.
•
Bring key missing capabilities into the 
current digital organization.
•
Deliver greater value of the organization’s 
data.
The Global Service Centre (GSC) and especially 
the IT and Human Resources units made 
invaluable contributions to the IFRC in the past 
year through its dedication to user support, 
their contribution to the ERP project, and the 
delivery of development projects. The GSC had 
also shown its readiness to support the rapid 
staff increases during the Ukraine crisis, and 
the effective management of cybersecurity. 
Their unwavering commitment to recruitment, 
technological excellence and seamless IT oper-
ations played a crucial role in enhancing IFRC’s 
efficiency, responsiveness, and overall ability to 
fulfill its humanitarian mission.
The IFRC’s Legal Department contributed to the 
strengthening of IFRC accountability agenda, 
ensuring compliance with applicable legal and 
regulatory frameworks and management of legal 
and compliance risks.
The IFRC also expanded its 
Data Protection
Office and the tools, guidance and advisory 
services made available across the network. 
The Ukraine crisis response operation was the 
subject of special focus with the wider cash and 
voucher assistance work, which were advised by 
this office including with respect to data trans-
fer agreements.
The IFRC’s legal team also provided advice on 
complex and sensitive labour, disciplinary and 
ethics cases as well as investigative matters 
within a broad range of matters, requiring coor-
dination with partners and donors, local lawyers, 
as well as national authorities in certain cases.
In April 2022, the IFRC launched the 
Everyone 
Counts
report
, providing once again an overview 
of the network’s global footprint, as well as key 
analysis on volunteer capacity, duty of care, and 
gender diversity.
New measures and instruments were intro-
duced in 2022 to maintain and enhance a