Learning objectives

Perspectives on Information Systems
Management Information Systems
Chapter 1 Information Systems in Global Business Today

Management dimension of information systems

• Management dimension of information systems
• Managers set organizational strategy for responding to business challenges
• In addition, managers must act creatively:
• Creation of new products and services
• Occasionally re-creating the organization organizational restructuring

Perspectives on Information Systems
Management Information Systems
Chapter 1 Information Systems in Global Business Today

Technology dimension of information systems

• Technology dimension of information systems
• Computer hardware and software
• Data management technology
• Networking and telecommunications technology
• Networks, the Internet, intranets and extranets, World Wide Web
• IT infrastructure: provides platform that system is built on

Perspectives on Information Systems
Management Information Systems
Chapter 1 Information Systems in Global Business Today

• Read the Interactive Session: Technology, and then discuss the following questions:
• What are the inputs, processing, and outputs of UPS’s package tracking system?
• What technologies are used by UPS? How are these technologies related to UPS’s business strategy?
• What problems do UPS’s information systems solve? What would happen if these systems were not available?

UPS Competes Globally with Information Technology
Perspectives on Information Systems
Management Information Systems
Chapter 1 Information Systems in Global Business Today

Dimensions of UPS tracking system

• Dimensions of UPS tracking system
• Organizational:
• Procedures for tracking packages and managing inventory and provide information
• Management:
• Monitor service levels and costs
• Technology:
• Handheld computers, bar-code scanners, networks, desktop computers, etc.