THE 3 rd INTERNATIONAL SCIENTIFIC CONFERENCES OF STUDENTS AND YOUNG RESEARCHERS dedicated to the 99
th
anniversary of the National Leader of Azerbaijan Heydar Aliyev
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interfaces, and databases interact. A well-designed architecture gives the
following benefits to organizations and development teams: smooth app
performance, great scalability and flexibility, quick integration of new
features, cost savings, decreased development time, and high security.
While analyzing the present shipping management system, we can
observe the issues and problems that logistics companies and their tech
stacks utilized today for on-demand confront in terms of delivery, which leads
to a decrease in customer satisfaction and customer loss. Both large and
small organizations now recognize that lowering customer calls must be
prioritized if they want to enhance overall customer satisfaction. To achieve
greater customer satisfaction, it is necessary to match the needs of the client
by keeping the website or platform up to date as technology evolves. The
most common issues in shipping company management include late
deliveries caused by obsolete dispatch software, unsuccessful deliveries if
the client is absent during delivery, and delayed return of order if something
goes wrong, resulting in a reduction customer satisfaction. We can observe
that the major issue is not automating jobs allocated to drivers and couriers,
and not integrating customers sufficiently in the shipping process.
The follows will be the solutions to the difficulties described in our web
application: Input of Orders and Tasks into a Centralized System,
Optimization of Task Dispatch and Routes, Customer Engagement, and
Having a Solid Proof of Delivery Process. It is critical that many package
delivery businesses end up in a centralized system since shipping tasks are
entered into their system and those shipments that will be allocated to drivers
are clearly identified. This is possible with the correct technology by uploading
a CSV or via an API. Furthermore, for hundreds, if not tens of thousands, of
deliveries every month, automating this procedure with competent dispatch
software will be considered. To be able to contact directly with the driver, such
as leaving messages or notes, the engagement must be prioritized. With such
a large rate of deliveries, it is critical that verifiable records are retained when
a delivery is made via proof of delivery through the system.
To summarize, in order for modern web-based applications to function
properly and deliver a good management system, as well as increase
customer satisfaction, shipping company management should be
implemented in such a way that it does not make future maintainability of the
codebase more difficult as new features are added to the application.
References 1. Web application architecture https://stackify.com/web-application-architecture/
2. Why is web app architecture important https://light-it.net/blog/web-app-architecture-why-
is-it-important/
3. Delivery management system https://btkurumsal.com.tr/urunler-kargo-entegrasyonu-
yonetimi-10.html
4. Last mile experience product https://www.bringg.com/product/last-mile-experience/