Tezislər / Theses

Keywords:
information, e-services, e-government, citizens, measures
 
Abstract:
E-government is a restructuring model that can meet the 
needs of the information society and ensure efficiency, transparency and 
development by communicating with citizens and organizations (individual or 
public) using Information and Communication Technologies (ICT) in 
management. The provision of e-services by states and the interaction with 
citizens offer a number of advantages and opportunities. Key benefits include 
accelerating access to information, creating a transparent and accountable 
structure, reducing service costs, developing an efficient and effective 
management approach, and achieving speeds that can affect industrial and 
scientific processes.

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THE 3
rd
 INTERNATIONAL SCIENTIFIC CONFERENCES OF STUDENTS AND YOUNG RESEARCHERS 
dedicated to the 99
th
anniversary of the National Leader of Azerbaijan Heydar Aliyev
201
Introduction: 
In international practice, there are different approaches to 
the concept of e-government. E-government is the acquisition of services 
offered by the state via the Internet. In other words, it is a field of research 
related to the use of ICT to support and develop public policies and activities, 
and to provide comprehensive and timely public services by increasing 
citizen participation. Citizen-oriented approach to e-government; aims to 
reduce bureaucracy, provide quality service and citizen satisfaction. 
Transparency and bureaucratic reduction in public administration are 
elements that help strengthen democracy. The provision of e-government 
services to all segments of society, especially the provision of special 
services for people with disabilities, means the adoption of the concept of e-
government in terms of social expectations. Citizens' trust in the state-linked 
e-portal is growing significantly. It has provided many opportunities to 
increase the efficiency of e-government services and improve the quality of 
public services provided to citizens. Based on this, e-government initiatives 
in international practice and in our country are investigated, and the issue of 
evaluating e-services by the responses of citizens to inquiries is considered.
Studies conducted between countries on e-government applications in 
2018 show that Denmark and Australia are among the world's leading e-
services [1]. Let's look at the experience of developed countries on e-
government projects in international practice.
Denmark 
Denmark is one of the countries where e-government projects are 
successfully implemented. Research shows that Denmark is trying to 
successfully provide all the e-services that can be provided online.