MUNDARIJA Kirish ....................................................................................................................... 3
1-bob. Temir yo'l transportida xizmatlarni sifat menejmentining nazariy jihatlari ................................................................................................................... 5
1.1.Rossiya temir yo'llarida xizmat ko'rsatish sifatini boshqarishning
axamiyati ................................................................................................................. 5
1.2. Rossiyada temir yo'l orqali yo'lovchilar tashishni huquqiy tartibga
solish ........................................................................................................................ 7
2-bob. "yekaterinburg - yo'lovchi" stansiyasi misolida temir yo'l orqali yo'lovchi tashish sifatini boshqarish samaradorligini baholash........................ 9
2.1. "Yekaterinburg - yo'lovchi" stansiyasida yo'lovchi tashish xizmatlari sifati tahlili ........................................................................................................................ 9
2.2. "Yekaterinburg - yo'lovchi" stansiyasida yo'lovchi tashishni sifat menejmenti muammolari ........................................................................................................... 11
3-bob. "Yekaterinburg - yo'lovchi" stansiyasida bo'lim tomonidan transport sifatini yaxshilash................................................................................................. 13
3.1. "Yekaterinburg - yo'lovchi" stansiyasida yo'lovchi tashish xizmatlari sifatini oshirish yo'nalishlari .............................................................................................. 13
3.2. Temir yo'l transporti xizmatlari sifatini oshirish bo'yicha iqtisodiy
loyihalar ................................................................................................................. 15
