Emotional Competencies Defined (Based on The Emotional Competence Inventory) Self-Awareness Self-Management Knowledge of self: Recognizing your emotions,
values, and personality, and recognizing their
impact
Emotional Self-Control: Managing impulsive or
distressing feelings to limit the negative impact to
others
Accurate Self-Assessment: Know your strengths
and challenges.
Trustworthiness: Displays honesty and integrity.
Taking responsibility for personal performance.
Self-Confidence: A strong sense of one’s self-
worth and capabilities.
Conscientiousness: Demonstrating responsibility
in managing oneself.
Adaptability: Flexibility in adapting to changing
situations or obstacles.
Achievement Drive: Drive to meet an internal
standard of excellence. Set and achieve goals.
Persistence and Sustainability.
Initiative: Readiness to act. Identify solutions.
Boyatiz, Goleman, and Rhee. (2000). The Emotional Competence Inventory.
Emotional Competencies Defined (Based on The Emotional Competence Inventory) Social Awareness Relationship Management Empathy: Having an awareness of and taking an
active interest in others’ needs, feelings, and
concerns.
Developing Others: Identifying the
developmental needs of others, and providing
strategies, opportunities, and resources to build
on their abilities.
Service Orientation: Anticipating, recognizing,
and meeting the needs of customers
Influence: Utilizing influence strategies/tactics
to have an effect on behavior or ideas.
Organizational Awareness: Recognizing the
emotions, needs, and
concerns of the
organization.
Understanding the
power relationships.
Taking an active
interest in the
organization.
