TASK 2. Put the sentences in order. A. I am really disappointed with the service and I hope you will take prompt action after investigating
the letter.
B. I am one of your loyal customers and I always take your service for any computer repair works.
C. So, I took my computer to your store on 15th September and your customer care officer promised to
fix the problem in a day or two.
D. Dear Sir or Madam, E. However, this time I am writing to complain about a poor customer service that I received on 20th
September from your shop.
F. In fact, I didn’t pay much attention to this issue until the problem became more frequent.
G. A few days ago my computer showed some anomalies and every few hours, it got restarted
automatically.
H. Yours faithfully, I. However, he took a week to call me and when I brought my computer home, I found that nothing
has been done.
J. Adam Smith K. This is a frustrating and daunting experience that I have had with your service and I would ask you
to investigate the reason for this poor customer support.
L. The restarting problem reappeared as usual while I paid $100 to your shop and waited for one week
to have it fixed.
M. I am looking forward to hearing from you soon.
N. Please send someone to my home to have the issue fixed or refund the service charge that I have
already paid for apparently nothing.
Sample Letter of Complaint (Service): Dear Sir/Madam,
We are writing to complain about your hotel where we spent our holiday.
First of all, in your brochure you mentioned that all the apartments had fridges. The problem was that
the fridge was not working, so we could not drink cold water and it was too hot. Moreover, the
brochure claimed that there was a TV with satellite TV channels, but only two local channels were
available and unfortunately they were not in English.
In addition, the brochure mentioned that the hotel was some meters from the beach, but the beach was
not suitable for swimming because it was too filthy. Last but not least, the brochure claimed that the
hotel was only some minutes from the town center, but you did not mention that it was some minutes
away by car.
We think it is clear that your brochure was misleading. As a result, we would like a partial refund
because this was the worst holiday that we had ever had.
We look forward to receiving a prompt reply.
Yours faithfully,
FULL NAME (177 words)
