Emotional

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Emotional
Intelligence 
 
 
 
 
 

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Learning Objectives
 
 
The participants will be able to: 
 
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Recognize and discuss the four foundational areas of emotional intelligence 
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Explain the personal and professional benefits of emotional intelligence 
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Discover areas of opportunity for growth in emotional intelligence 
Anyone can get angry — that is easy. But to do this to the right person, to the right 
extent, at the right time, with the right motive, and in the right way, that is not for 
everyone, nor is it easy. (II.1109a27) 
Aristotle
Nicomachean Ethics (c. 325 BC)
 

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Definitions: 
1. “Emotional intelligence is your ability to recognize and understand emotions in 
yourself and others, and your ability to use this awareness to manage your behavior 
and relationships” (Bradberry & Greaves, 2009). 
 
2. “Emotional Intelligence refers to the capacity for recognizing our own feelings and those 
of others, for motivating ourselves, and for managing emotions well in ourselves and in 
our relationships” (Goleman, 1998). 
 
3. “Being able to monitor and regulate one’s own and others’ feelings, and to use feelings to 
guide thought and action” (Salovey & Mayer, 1990). 
 
 
Why Should I Care About EI? 
Business Case: 
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Job success
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Increased productivity 
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Lowers turnover
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Reduction in grievances 
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Reduction in time-loss accidents 
Personal Case 
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In one study, only 36% of people could accurately identify their emotions as they 
happen 
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EQ accounts for 58% of performance in all types of jobs. 
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Single biggest predictor of performance in the workplace 
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Strongest driver of leadership and personal excellence 
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People with high EQ’s make more money - $29,000 a year 
Let's not forget that the little emotions are the great captains of our lives and we obey 
them without realizing it.
Vincent Van Gogh, 1889

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